Senior Field Apps Engineer - Customer Operations

Airties; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Opportunities for travel

Professional development support

Job summary

A prominent telecommunications provider is seeking a Sr. Field Application Engineer to support broadband operator customers across the US. This role involves hands-on product installations, sales support, and resolving customer issues in real-time. The ideal candidate will have a Bachelor's degree in a relevant technical field and over five years of experience in networking. Excellent communication skills and the ability to travel extensively are mandatory. Join to enhance user experiences through innovative Wi-Fi solutions.

Qualifications

• 5+ years of professional experience in a customer-facing networking role.
• Strong understanding of network protocols like TCP/IP and Ethernet.
• Ability to travel internationally up to 50% of work time.

Responsibilities

• Provide onsite installations and product trials for customers.
• Support sales efforts with product demonstrations and trials.
• Resolve technical issues and provide updates to customers.

Skills

Excellent communication skills

Expert in network protocols

Problem-solving

Customer relationship management

Education

Bachelor’s or higher degree in Network Engineering, EE or similar

Tools

Wireshark

AWS

Linux

Job description

A prominent telecommunications provider is seeking a Sr. Field Application Engineer to support broadband operator customers across the US. This role involves hands-on product installations, sales support, and resolving customer issues in real-time. The ideal candidate will have a Bachelor's degree in a relevant technical field and over five years of experience in networking. Excellent communication skills and the ability to travel extensively are mandatory. Join to enhance user experiences through innovative Wi-Fi solutions.