Broadband Solutions Architect - Field Apps

Kontron; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Kontron America is seeking a Field Applications Engineer for Broadband Access to join our hardware team. You will work closely with sales, product management, and R&D to provide technical expertise, enable successful customer evaluations, and support deployments of broadband access equipment.

The role requires a strong background in access technologies, excellent communication skills, and the ability to engage with customers in both pre-sales and post-sales contexts.

Qualifications

• Bachelor's degree or equivalent experience in Electrical/Computer Engineering or related field.
• 3+ years as an FAE, sales engineer, systems engineer, or network engineer in broadband access.
• Strong understanding of PON (XGS-PON, GPON), Wi-Fi, VoIP, Ethernet switching, and IP networking.

Responsibilities

• Provide pre-sales technical support including product presentations, solution design and technical proposals.
• Lead PoC trials, lab evaluations, and field demonstrations of broadband access equipment.
• Assist customers with network design, integration, and interoperability testing with OSS/BSS and management platforms.
• Act as a technical liaison between customers and internal teams (R&D, product management, support).
• Deliver technical training and knowledge transfer to customers, partners, and internal teams.
• Provide post-sales support during deployment, including troubleshooting and performance optimization.
• Capture feedback and contribute to product roadmap discussions.

Skills

PON technology

Wi-Fi and VoIP

Ethernet switching

IP networking

Lab testing & demos

Pre-sales support

Customer communication

Troubleshooting

Education

Bachelor's degree in Electrical/Computer Engineering or related field

Tools

SNMP

NETCONF/YANG

TR-069/TR-369

Job description

Kontron America is seeking a Field Applications Engineer for Broadband Access to join our hardware team. You will work closely with sales, product management, and R&D to provide technical expertise, enable successful customer evaluations, and support deployments of broadband access equipment.

The role requires a strong background in access technologies, excellent communication skills, and the ability to engage with customers in both pre-sales and post-sales contexts.