Senior Field Application Scientist, Northwest AMR

Quantum-Si; Olympia (WA); Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Discretionary bonus

Equity

Job summary

Quantum-Si is seeking a Senior Field Application Scientist to support sales and customers as the technical product and application expert, reporting to the Senior Director, Field Applications and Services. The role requires a proteomics background, strong communication, and the ability to work cross-functionally with sales, product management, market development, and marketing.

The position is remote within the United States with travel up to 75%, based in SF or SD preferred, and offers a base

Qualifications

• Bachelor's degree in life sciences, biology, or related field.
• Masters/PhD preferred but not required if have 5+ years lab experience.
• Experience in proteomics, protein biology, or mass spectrometry.
• Excellent written and oral communication skills; takes initiative.

Responsibilities

• Master protocols, applications, and troubleshooting for all QSI products.
• Pre-sales meetings, seminars and product evaluations.
• Draft experimental plans and demo reports for customers.
• Manage onsite and remote onboarding of QSI products and software.
• Drive instrument utilization and support with sales through project plans.

Skills

Proteomics familiarity

Communication skills

Initiative

Education

Bachelors in life sciences or related field

Masters/PhD preferred with 5+ years lab exp

Tools

SFDC CRM

Job description

We are seeking a Senior Field Application Scientist to support sales and customers as the technical product and application expert. The role reports into the Senior Director, Field Applications and Services. A successful candidate will have an enthusiastic, entrepreneurial work ethic, strong proteomics background, and excellent communication and presentation skills. This person will work closely with sales, product management, market development, and marketing.

As part of our team, your core responsibilities will be:

• Technical Expertise

• Master protocols, applications, and troubleshooting for all QSI products

• Understand proteomic applications and how QSI products and applications can meet the needs of the market

• Pre-sales meetings, seminars and product evaluations

• Understand and communicate technical details of QSI’s product line and applications.

• Participate in and lead technical discussions in pre-sales meetings with customers.

• Conduct seminars and present technical datasets to customers.

• Identify customer needs and/or problems, and understand how to provide solutions using QSI’s instruments, reagents, kits, and applications.

• Draft experimental plans for customers during product evaluations and set expectations with the customer about evaluation outcomes.

• Draft and present demo reports to customers.

• Customer Onboarding and Training

• Manage onsite and remote onboarding of QSI products and software

• Conduct onsite trainings of QSI instrument, software, and reagent product workflow.

• Technical Customer Support

• Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers.

• Manage Technical Support cases via CRM (SFDC) – e-mail, phone, site visits.

• Determine when instrument repairs are needed and initiate repair process.

• Troubleshoot instrument, software, kit, or application problems and elevate through the appropriate internal channels as required.

• Marketing support

• Participate in tradeshows, drive customer advocacy, and provide input on application notes and other technical collateral ideas.

• Promote product positioning and messaging in all customer interactions.

• Champion customer requested applications to Market Development and/or Product Management for further consideration.

Qualifications

Baseline skills/experiences/attributes:

• 4-year bachelor’s degree in life sciences, biology, or related field.

• Masters/PhD preferred but not required if have 5+ years lab experience.

• Prior employment in similar technical support role requiredOR combination of lab experience with technical support component.

• Must have experience in proteomics, protein biology, or mass spectrometry.

• Theoretical or technical background in one or all the following: Cell Biology, Biochemistry, NGS.

• Excellent written/oral communication skills.

• Takes initiative

Location and Travel Expectations:

• This position is remote and based in San Francisco, CA or San Diego, CA or surrounding areas.

• This position will require travel not to exceed 75% (3 weeks per month).

• Scheduling of site visits will be your responsibility and is subject to approval by FAS manager.

The estimated base salary range for this role based in the United States of America is: $140,000 - $170,000. Compensation decisions are dependent on several factors including, but not limited to, level of the position, an individual’s skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.

Quantum-Si does not accept agency resumes.

Quantum-Si is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender identity, national origin, sex, sexual orientation, age, citizenship, marital status, disability or protected veteran status. All your information will be kept confidential according to EEO guidelines.