Senior Federal Travel Specialist - Remote/Hybrid

ASRC Federal Holding Company; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ASRC Federal Holding Company is seeking a Senior Federal Travel Specialist to provide expert travel support for a NASA contract based in Houston, TX. The role will begin remote and transition to in-office as needed, serving as a primary SME for travel lifecycle support.

You will guide travelers and staff on authorizations, vouchers, per diem, lodging, and system functionality, with emphasis on regulatory compliance and exceptional customer service.

Qualifications

• Bachelor's degree required or equivalent combination of education and federal travel experience.
• Four+ years of progressively responsible experience supporting federal government travel programs.
• Extensive experience interpreting and applying the Federal Travel Regulation (FTR).
• Experience supporting federal travel help desk operations.
• Experience resolving complex travel authorization and voucher issues.
• Experience supporting high-volume federal customer service environments.

Responsibilities

• Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.
• Help Desk Operations.
• Travel Authorization Support for travelers, including per diem eligibility, documentation, lodging, and transportation.
• Travel Voucher Support to ensure compliance with federal regulations and guidance on expenses.
• Travel Systems Support with ConcurGov (CGE) and Go.gov.
• Process Improvement to develop job aids, FAQs, training materials, and SOPs.
• Communicating travel policy updates.
• Customer Service Excellence.
• Additional duties as assigned.

Skills

Microsoft Office

Help Desk

SharePoint

Adobe Acrobat

Virtual Meetings

Knowledge Management

Excel

PowerPoint

Education

Bachelor's degree

Tools

ConcurGov (CGE)

Go.gov

Job description

ASRC Federal Holding Company is seeking a Senior Federal Travel Specialist to provide expert travel support for a NASA contract based in Houston, TX. The role will begin remote and transition to in-office as needed, serving as a primary SME for travel lifecycle support.

You will guide travelers and staff on authorizations, vouchers, per diem, lodging, and system functionality, with emphasis on regulatory compliance and exceptional customer service.