Senior Federal Travel Help Desk Specialist

ASRC Federal; Wallops Island (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

ASRC Federal is seeking a Senior Federal Travel Help Desk Specialist to provide expert support to NASA travel programs and personnel on a full‑time basis. The role starts fully remote and will transition to in‑office work near a NASA center, with location flexibility while within commuting distance.

The ideal candidate has extensive experience with the Federal Travel Regulation (FTR), travel systems such as ConcurGov and related government tools, and a track record of supporting high‑volume

Qualifications

• Four or more years of progressively responsible experience supporting federal government travel programs.
• Extensive experience interpreting and applying the Federal Travel Regulation (FTR).
• Demonstrated experience supporting federal travel help desk operations.
• Experience resolving complex travel authorization and voucher issues.
• Experience supporting high‑volume federal customer service environments.

Responsibilities

• Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.
• Help Desk Operations.
• Travel Authorization Support for travelers, including per diem eligibility, travel documentation & justification, lodging, and transportation.
• Travel Voucher Support to ensure compliance with federal regulations, allowable and non‑allowable expenses.
• Travel Systems Support with ConcurGov (CGE) and Go.gov.
• Process Improvement to develop job aids, FAQs, training materials, and SOPs.
• Communicating travel policy updates.
• Customer Service Excellence.
• Additional duties as assigned.

Skills

Customer service

Policy interpretation

Regulatory guidance

Communication

Team collaboration

Education

Bachelor's degree

Equivalent combo: education + federal travel experience

Tools

ConcurGov

Go.gov

GTCC

Microsoft Office

SharePoint

Adobe Acrobat

Job description

ASRC Federal is seeking a Senior Federal Travel Help Desk Specialist to provide expert support to NASA travel programs and personnel on a full‑time basis. The role starts fully remote and will transition to in‑office work near a NASA center, with location flexibility while within commuting distance.

The ideal candidate has extensive experience with the Federal Travel Regulation (FTR), travel systems such as ConcurGov and related government tools, and a track record of supporting high‑volume