Remote Senior Federal Travel Support & Help Desk Lead

ASRC Federal; Edwards (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

ASRC Federal, a leading government contractor, seeks a Senior Federal Travel Help Desk Specialist to support NASA travel programs across the travel lifecycle.

You will serve as the SME for travelers, travel arrangers, approving officials, and financial personnel, guiding authorizations, reservations, vouchers, reimbursements, and travel system functionality.

Initially remote, the role requires proximity to a NASA center as it transitions to in‑office work per program needs.

Qualifications

• Bachelor's degree or equivalent combination of education and federal travel experience.
• Four or more years of progressively responsible experience supporting federal government travel programs.
• Extensive experience interpreting and applying the Federal Travel Regulation (FTR).
• Experience supporting federal travel help desk operations.
• Experience resolving complex travel authorization and voucher issues.
• Experience supporting high-volume federal customer service environments.
• Proficiency with Microsoft Office Suite and travel-related systems.

Responsibilities

• Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.
• Help Desk Operations.
• Travel Authorization Support for travelers, including per diem eligibility, travel documentation & justification, lodging, and transportation.
• Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers.
• Travel Systems Support with ConcurGov (CGE) and Go.gov.
• Process Improvement to assist with job aid development, FAQs, training materials, and SOPs.
• Communicating travel policy updates.
• Customer Service Excellence.
• Additional duties as assigned.

Skills

Customer service

Policy knowledge

Microsoft Office

Help desk

Travel systems support

Education

Bachelor's degree

Tools

ConcurGov

Go.gov

GTCC

SharePoint

Adobe Acrobat

Knowledge Management systems

Job description

ASRC Federal, a leading government contractor, seeks a Senior Federal Travel Help Desk Specialist to support NASA travel programs across the travel lifecycle.

You will serve as the SME for travelers, travel arrangers, approving officials, and financial personnel, guiding authorizations, reservations, vouchers, reimbursements, and travel system functionality.

Initially remote, the role requires proximity to a NASA center as it transitions to in‑office work per program needs.