Remote Senior Federal Travel Help Desk Specialist

ASRC Federal; Gainesville (MS); Hybrid; USD 70,000 - 100,000; Full time

Job summary

ASRC Federal AFSS is seeking a Senior Federal Travel Help Desk Specialist to support NASA travel programs at Stennis Space Center, MS. This role provides expert guidance on authorizations, vouchers, and systems throughout the travel lifecycle.

The position begins remote with a plan to transition to primarily in-office work; candidates must reside within a commutable distance to a NASA center. Strong knowledge of FTR and travel operations is required.

Qualifications

• Bachelor's degree or equivalent combination of education and federal travel experience may be substituted.
• Four or more years of progressively responsible experience supporting federal government travel programs.
• Extensive experience interpreting and applying the Federal Travel Regulation (FTR).
• Demonstrated experience supporting federal travel help desk operations.
• Experience resolving complex travel authorization and voucher issues.
• Experience supporting high-volume federal customer service environments.

Responsibilities

• Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.
• Help Desk Operations.
• Travel Authorization Support for travelers, including per diem eligibility, travel documentation, lodging, and transportation.
• Travel Voucher Support to ensure compliance with federal regulations and guidance on vouchers.
• Travel Systems Support with ConcurGov (CGE) and Go.gov.
• Process Improvement creating job aids, FAQs, training materials, and SOPs.
• Communicating travel policy updates.
• Customer Service Excellence.
• Additional duties as assigned.

Skills

Help desk operations

Travel policy guidance

Customer service

Education

Bachelor's degree

Tools

ConcurGov (CGE)

Go.gov

Microsoft Office

SharePoint

Adobe Acrobat

Teams

Job description

ASRC Federal AFSS is seeking a Senior Federal Travel Help Desk Specialist to support NASA travel programs at Stennis Space Center, MS. This role provides expert guidance on authorizations, vouchers, and systems throughout the travel lifecycle.

The position begins remote with a plan to transition to primarily in-office work; candidates must reside within a commutable distance to a NASA center. Strong knowledge of FTR and travel operations is required.