Senior Project Support / Federal Travel Specialist - NASA Johnson Space Center

ASRC Federal; Houston (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ASRC Federal AFSS is seeking a Senior Federal Travel Help Desk Specialist to provide expert travel support for NASA programs at Johnson Space Center in Houston, TX. The role focuses on managing travel lifecycle activities, including authorizations, vouchers, and system usage.

The position requires strong knowledge of the Federal Travel Regulation and experience supporting travel help desks, with potential movement to in-office work based on program needs.

Qualifications

• Bachelor's degree or equivalent combination of education and federal travel experience.
• 4+ years of experience supporting federal government travel programs.
• Extensive experience interpreting the Federal Travel Regulation (FTR).
• Experience supporting federal travel help desk operations.
• Experience handling high-volume federal customer service environments.

Responsibilities

• Provide travel policy guidance on NASA directives, NASA Procedural Requirements, and FTR.
• Manage Help Desk operations for travel inquiries and issues.
• Support travel authorizations including per diem, documentation, lodging, and transportation.
• Assist with travel vouchers to ensure compliance with regulations and reimbursements.
• Support travel systems such as ConcurGov (CGE) and Go.gov.
• Develop job aids, FAQs, training materials, and SOPs for travel processes.
• Communicate travel policy updates to stakeholders.
• Deliver customer service excellence in all interactions.
• Perform additional duties as assigned.

Skills

FTR knowledge

ConcurGov CGE

Go.gov

MS Office

Help Desk

SharePoint

Adobe Acrobat

Travel regulations

Customer service

Education

Bachelor's degree or equivalent

Tools

GTCC

Knowledge Management systems

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Specialist to provide expert level support to a NASA contract at Houston, TX (Johnson Space Center)

Job Description:

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality.

Work Reporting Location:

This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs.

Responsibilities:

• Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.
• Help Desk Operations
• Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation.
• Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers.
• Travel Systems Support with ConcurGov (CGE) and Go.gov
• Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs).
• Communicating travel policy updates.
• Customer Service Excellence.
• Additional duties as assigned.

Requirements:

• Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required.
• Comprehensive knowledge of Federal Travel Regulation (FTR).
• Experience with supporting NASA travel operations, NASA travel management systems and financial process es, coordinating international scientific or programmatic travel.
• Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.

Desired:

• Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP)

Education and Experience:

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted.

Experience-

• Four or more years of progressively responsible experience supporting federal government travel programs.
• Extensive experience interpreting and applying the Federal Travel Regulation (FTR).
• Demonstrated experience supporting federal travel help desk operations.
• Experience resolving complex travel authorization and voucher issues.
• Experience supporting high-volume federal customer service environments.