Senior Federal Travel & Help Desk Specialist

ASRC Federal; Mountain View (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

ASRC Federal AFSS seeks a Senior Project Support/Senior Federal Travel Help Desk Specialist for a NASA contract in Mountain View, California. The role provides SME travel assistance across the lifecycle for government and contractor personnel.

You will be the primary contact for travelers, travel arrangers, approving officials, and financial personnel, resolving complex travel issues, interpreting regulations, and guiding authorizations, reservations, vouchers, and reimbursements.

Qualifications

• Bachelor’s degree or equivalent federal travel experience.
• Four+ years federal travel program experience.
• Experience interpreting Federal Travel Regulation (FTR).
• Experience supporting federal travel help desk operations.

Responsibilities

• Travel policy guidance on NASA directives and FAR.
• Help desk operations.
• Support travel authorization including per diem, documentation, lodging.
• Manage travel voucher compliance and guidance on expenses.
• Support travel systems: ConcurGov and Go.gov.
• Develop job aids, FAQs, SOPs.
• Communicate policy updates.
• Additional duties as assigned.

Skills

FTR knowledge

NASA travel operations

Help desk experience

ConcurGov

MS Office

Communication

GTCC familiarity

CGTP

GTP

Education

Bachelor's degree

Tools

Excel

Word

Outlook

PowerPoint

SharePoint

Adobe Acrobat

Job description

ASRC Federal AFSS seeks a Senior Project Support/Senior Federal Travel Help Desk Specialist for a NASA contract in Mountain View, California. The role provides SME travel assistance across the lifecycle for government and contractor personnel.

You will be the primary contact for travelers, travel arrangers, approving officials, and financial personnel, resolving complex travel issues, interpreting regulations, and guiding authorizations, reservations, vouchers, and reimbursements.