Senior Federal Customer Success Leader | DC Area

Servicenow; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

ServiceNow is seeking a seasoned professional in the DC metro area to partner with initial customers, drive product value, and build trusted advisor relationships with executive sponsors. You will translate business needs into solutions, evolve onboarding, and work cross-functionally to drive adoption and growth.

You will also identify transformational goals in partnership with Moveworks and communicate product changes strategically to stakeholders, while acting as the voice of the customer.

Qualifications

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience managing U.S. Federal Government customers as trusted advisor.
• Ability to explain technical solutions and build business cases.
• Experience supporting deployments with large enterprise customers.
• Strong relationship-building with senior executives and stakeholders.

Responsibilities

• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executive sponsors to ensure business value.
• Translate business needs and product requirements into new solutions for customers.
• Evolve and iterate on the customer onboarding strategy.
• Drive adoption, engagement and growth with internal teams and customers.
• Identify, quantify, and pursue transformational goals in partnership with Moveworks.
• Communicate product changes strategically to stakeholders and act as voice of the customer.

Skills

Account management

Implementation

Sales experience in SaaS

Federal government customer experience

Explain technical solutions

Large enterprise deployments

Relationship building with executives

Diplomatic under pressure

Willing to travel

Education

Bachelor's degree

Job description

ServiceNow is seeking a seasoned professional in the DC metro area to partner with initial customers, drive product value, and build trusted advisor relationships with executive sponsors. You will translate business needs into solutions, evolve onboarding, and work cross-functionally to drive adoption and growth.

You will also identify transformational goals in partnership with Moveworks and communicate product changes strategically to stakeholders, while acting as the voice of the customer.