Senior Facility Manager

JLL; Portland (OR); On-site; USD 110,000 - 150,000; Full time

Job summary

JLL is hiring a Senior Facility Manager to lead comprehensive facility operations for complex commercial real estate portfolios. You will drive cost efficiency, oversee budget development, and coordinate multiple site teams to deliver world-class property management services.

The role requires strategic oversight of building systems, vendor relationships, and continuous improvement initiatives to maximize asset value and occupant experience across the portfolio.

Qualifications

• Bachelor's degree in facilities management or related field.
• 8–10 years of progressive facilities management experience.
• Strong organizational and management skills.
• Business acumen including financial planning and analysis.
• Must be able to manage within budget and time constraints.
• Ability to matrix manage technical and administrative staff.

Responsibilities

• Lead comprehensive facility operations for complex CRE portfolios and ensure optimal building performance.
• Oversee vendor relationships and multi-site facility operations.
• Drive continuous improvement initiatives and innovate on cost optimization.
• Manage budgets, financial reporting, and client satisfaction targets.
• Develop workflows to meet SLAs and ensure regulatory compliance.
• Collaborate with engineering to monitor capacity and SLA performance.
• Lead safety, quality, and customer service culture within teams.
• Partner with supply chain on value-driven improvements.

Skills

Organizational skills

People management

Financial planning & analysis

Budget management

Matrix management

Education

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field

CFM or FMP designation (preferred)

Job description

JLL - Senior Facility Manager (P4)

What this job involves: As a Senior Facility Manager at JLL, you will lead comprehensive facility operations for complex commercial real estate portfolios, ensuring optimal building performance, operational efficiency, and exceptional client satisfaction. This role requires strategic oversight of building systems, vendor relationships, and multi-site facility operations while driving continuous improvement initiatives. You will serve as a trusted advisor to clients, managing critical infrastructure, coordinating maintenance programs, and leading facility teams to deliver world-class property management services. Your expertise will directly impact occupant experience, asset value preservation, and operational cost optimization across your assigned portfolio.

What your day-to-day will look like:

• Relationship, process, people, compliance and budget management for a large/complex site or multiple sites.
• Able to operate independently with minimal supervision.
• Oversee team to ensure a culture of safety, customer service, compliance and quality. Oversight of capital and operating budget development and management; oversee financial reporting for client
• Develop overall workflow to meet SLAs.
• Ensures compliance across operations at the site(s).
• Integrate with engineering to ensure SLAs and monitor capacity
• Work with supply chain to identify opportunities to deliver differentiated value through quality, innovation or cost improvements.
• Work in conjunction with central supply chain programs and account specific programs to support client specific needs.
• Lead the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review.
• Manage and lead teams, ensure training and performance reviews are completed
• Support operational expense budget process across functional partners in support of client objectives.
• Ensure budget targets are met for site(s).
• Client service and experience focus; sets communications protocol for team
• Implement site-level innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity.
• Encourage team to be innovative in client service / problem solving Lead in participation of local JLL and Account innovation programs.
• Redeploy innovations learnt from other account teams.
• Demonstrate to Client JLL innovation effort

Required qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field
• Minimum 8-10 years of progressive facilities management experience in commercial real estate environments
• Strong organizational and management skills.
• Business acumen including financial planning and analysis.
• Must be able to manage within budget and time constraints
• Ability to matrix manage technical and administrative staff

Preferred qualifications:

• Certified Facility Manager (CFM) or Facility Management Professional (FMP) designation