Senior Facility Coordinator- Key Accounts

ServiceChannel; South Carolina; Remote; USD 56,000 - 106,000; Full time

Job summary

An established industry player is seeking a Senior Facility Coordinator to enhance customer interactions and ensure satisfaction using their cloud-based service automation platform. This role emphasizes strong relationship management, proactive support, and effective issue resolution. Join a dynamic team that values work-life balance and offers a collaborative environment. You'll play a crucial part in helping clients achieve their goals while enjoying a supportive culture that fosters growth and innovation. If you're passionate about facilities management and customer success, this opportunity is perfect for you.

Benefits

Health insurance

401k match

Flexible time off

Paid parental leave

Supportive team environment

Qualifications

• 3-5 years in facilities work order management across various sectors.
• Strong knowledge of customer success practices and relationship management.
• Proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Address customer issues promptly to ensure satisfaction.
• Build and maintain strong relationships with customers.
• Monitor customer usage and satisfaction metrics.

Skills

Facilities work order management

Customer relationship management

Microsoft Excel

Microsoft PowerPoint

Analytical skills

Attention to detail

Organizational skills

Time management

Adaptability

Verbal and written communication

Education

Bachelor's degree in relevant fields

Master’s degree in related fields

Tools

Facilities management software

CRM tools (e.g., Salesforce, Gainsight)

Job description

Senior Facility Coordinator- Key Accounts

Join to apply for the Senior Facility Coordinator- Key Accounts role at ServiceChannel.

Senior Facility Coordinator, Key Accounts

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. We are well established and have retained a startup spirit after 25 years. Currently, we are on a high-growth trajectory, committed to creating a great product and a positive work environment for our employees.

We are seeking a Senior Facility Coordinator, Key Accounts to join our Managed Services department. You will support one or more customers as their primary contact, ensuring they achieve their desired outcomes using ServiceChannel’s platform. Each interaction should be handled professionally and knowledgeably to support our customers' facility needs.

Key Responsibilities

1. Issue Resolution: Address and resolve customer issues promptly to ensure satisfaction and service continuity.
2. Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty.
3. Proactive Support: Anticipate customer needs and address potential issues proactively.
4. Performance Monitoring: Track customer usage and satisfaction metrics to maximize value.
5. Best Practices: Share best practices with customers and providers on ServiceChannel applications.
6. System Issue Identification: Identify and report system issues for resolution.
7. Cost-Saving Reviews: Review work order requests for cost-saving opportunities.
8. Special Project Assistance: Support customer-facing initiatives and special projects.
9. Emergency Work Order Monitoring: Ensure timely communication and resolution of emergency work orders.
10. Quarterly Business Reviews: Conduct reviews to discuss performance and improvements.
11. Operations Meetings: Hold regular meetings with customers to review activities.
12. Cross-Functional Collaboration: Collaborate with internal teams to support initiatives.

Required Skills & Experience

• 3-5 years in facilities work order management (e.g., Restaurant, Hospitality, Medical, Retail).
• Strong knowledge of facilities management and customer success practices.
• Proven experience managing customer relationships.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written English skills.
• Ability to build positive relationships and address issues promptly.
• High attention to detail and analytical skills.
• Adaptability and responsiveness to feedback.
• Ability to work independently remotely with good attendance and punctuality.
• Exceptional organizational and time management skills.
• Flexible schedule starting at 8 AM EST, with occasional evening or weekend work.
• Comfortable on camera for remote meetings.
• Bachelor's degree in relevant fields.

Preferred Skills & Experience

• Master’s degree in related fields.
• Proficiency in facilities management software (e.g., ServiceChannel) and CRM tools (e.g., Salesforce, Gainsight).

Why Work for Us?

Our environment is dynamic, collaborative, and entrepreneurial. We value work-life balance, fun, and a diverse, positive culture. Benefits include health insurance, 401k match, flexible time off, paid parental leave, and a supportive team.

Company Overview

Fortive accelerates transformation with innovative technology, fostering a diverse team of 17,000+ globally. We believe in growth, learning, and making a positive impact.

About ServiceChannel

We empower brands to manage their locations efficiently, serving clients like CVS, Trader Joe’s, Adidas, Louis Vuitton, and Chipotle across 70+ countries. As part of Fortive, we lead in IoT, AI, and data-driven solutions, with a strong commitment to diversity and inclusion.

This position offers a bonus and a salary range of 56,900.00 - 105,700.00 in local currency.