Senior Facilities Operations & Systems Administrator

brandeis; Waltham (MA); On-site; USD 64,000 - 95,000; Full time

Job summary

Brandeis University in Waltham, MA seeks a Senior Customer Service & Systems Administrator to support facilities operations and technology systems. You will manage the Facilities Maximo CMMS, maintain the Campus Operations website, and ensure accurate information for end users across the university community.

The role focuses on administering work orders, improving customer service processes, and delivering monthly reports and analytics to leadership.

Responsibilities

• Administer facilities work management using the Maximo CMMS and support service requests from the university community.
• Provide monthly and KPI reporting on open/closed work orders and billing data to campus leadership.
• Coordinate with Facilities and Campus Planning to track, report, and resolve work orders and customer service issues.
• Maintain Campus Operations website content for accuracy, accessibility, and currency.

Job description

Brandeis University in Waltham, MA seeks a Senior Customer Service & Systems Administrator to support facilities operations and technology systems. You will manage the Facilities Maximo CMMS, maintain the Campus Operations website, and ensure accurate information for end users across the university community.

The role focuses on administering work orders, improving customer service processes, and delivering monthly reports and analytics to leadership.