Senior Facilities Manager

ABM Industries; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

ABM Industries is seeking a Senior Facilities Manager in New York to lead facility management for multiple sites, ensuring safety, budget adherence, and client satisfaction. You will collaborate with cross‑functional teams to optimize space, drive workplace excellence, and monitor SLA performance across a diverse portfolio.

You will oversee vendor relationships, implement SOPs, and mentor staff while aligning operations with corporate standards and risk management protocols.

Qualifications

• Bachelors degree in a related field or equivalent experience.

Responsibilities

• Serve as primary strategic point of contact for Waymo leaders and partners, ensuring SLAs and workplace standards are met.

Skills

Stakeholder management

People leadership

Strategic problem solving

Agility & adaptability

Financial & analytical skills

Education

Bachelor’s degree (B.A./B.S.) in Business Administration / Facility Management / Hospitality / Operations

Tools

IWMS / CAFM platforms

Ticketing systems

Modern collaboration tools

Enterprise IWMS proficiency

Job description

Pay: $150-175K Annually

The pay listed is the salaried range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management .

Job Description

Pay: $150-175K Annually

The pay listed is the salaried range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management .

Responsibilities

The Sr. Facilities Manager is responsible for the overall operation of our facility management services to multiple spokes and depots, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. This Sr. Facilities Manager ensures that established company goals are realized while maintaining client relations that will enhance future business and have total responsibility for managing all aspects of the contract.

• Stakeholder Relationship Management: Serve as the primary strategic point of contact for Waymo business leaders, site leads, and Google REWS partners, ensuring key operational goals, SLAs, and workplace standards are consistently met.
• Occupancy Strategy & Space Planning: Partner closely with occupancy planning and real estate teams to optimize space utilization, manage headcount growth, oversee seat allocations, and execute seamless restacks or site expansions.
• Workplace Experience & Culture: Champion employee experience branding and workplace initiatives, curating engaging, inclusive, and high-performing environments that foster collaboration and boost employee satisfaction globally.
• Operational Governance & Metrics: Establish, track, and report on critical operational metrics, facility health indicators, vendor performance against SLAs/KPIs, and workplace satisfaction trends across all portfolio sites.
• Cross-Functional Leadership: Collaborate across Workplace Experience Coordinators, Facility Managers, Security, Environmental Health & Safety (EHS), IT, and REWS service teams to align operations with broader corporate standards.
• Communications & Emergency Preparedness: Develop clear site-level communications, operational playbooks, and standard operating procedures (SOPs). Oversee emergency response protocols and business continuity planning in coordination with safety teams.
• Service Escalation & Issue Resolution: Manage critical site escalations, oversee vendor service recovery plans, and direct resolution efforts for complex facility or operational incidents with minimal business disruption.
• Team Leadership & Talent Development: Provide active leadership, structured onboarding, mentorship, and ongoing performance evaluations for site operations personnel to elevate service standards and team retention.
• Financial & Resource Management: Manage operating budgets, conduct financial forecasting, review CapEx/OpEx requests, and ensure optimal resource allocation across workplace programs and events.
• Vendor & Service Level Oversight: Manage third‑party vendor contracts, service delivery, and hospitality partners to ensure service level agreements (SLAs), operational KPIs, and high quality standards are consistently met across facilities.
• Feedback Loops & Employee Voice: Establish pulse surveys, open office hours, and feedback forums to gather direct input from workplace occupants, using employee insights to drive operational enhancements and continuous service improvements.
• Change Management & Launch Support: Guide organizational teams through site expansions, spatial restacks, office moves, or transition projects with clear communication, operational readiness plans, and hands‑on change management support.
• Health, Safety & Compliance Collaboration: Partner closely with Environmental Health & Safety (EHS) and security teams to drive emergency preparedness, conduct safety drills, and maintain strict compliance with local workplace regulations and corporate standards.

Qualifications

Education and Experience

• Education: Bachelor’s degree (B.A./B.S.) in Business Administration, Facility Management, Hospitality Management, Operations, or a related field (or equivalent practical experience).
• Experience: 7+ years of progressive experience in workplace operations, corporate real estate, facility management, or high‑touch hospitality across multi‑site enterprise environments.
• Stakeholder Management: Proven track record managing senior executive stakeholders, complex matrixed partnerships, and cross‑functional project teams.
• People Leadership: Demonstrated experience managing direct reports, third‑party vendor staff, and distributed operations teams.
• Technical Proficiency: Advanced experience with enterprise Integrated Workplace Management Systems (IWMS), CAFM platforms, ticketing systems, and modern collaborative office tools.

Certifications and Licenses

• Certified Facility Manager (CFM) through IFMA, Facilities Management Professional (FMP), or Project Management Professional (PMP) highly desirable.
• Safety or emergency management certifications (e.g., OSHA, LEED AP) preferred.

Knowledge, Skills, And Abilities

• Financial & Analytical Skills: Strong financial acumen with experience in budget planning, variance analysis, vendor contract administration, and data‑driven operational decision making.
• Communication & Influence: Superior written, oral, and executive presentation skills with the ability to influence cross‑functional decisions across all organizational levels.
• Strategic Problem Solving: A continuous‑improvement mindset with demonstrated agility in managing complex operational disruptions and driving change management initiatives.
• Agility & Adaptability: Proven capability to thrive in high‑growth, fast‑paced tech environments across geographically dispersed sites and time zones.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet‑based system used to electronically confirm employment eligibility.

ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

ABM does not accept unsolicited resumes or submissions outside of this portal.

For more information, visit www.abm.com