FM Operations Lead

ABM industries; Tempe (AZ); On-site; USD 171,000 - 209,000; Full time

Job summary

ABM Industries is seeking an experienced Facilities Operations Leader to oversee multi-site operations, budgets, and vendor governance. You will drive standardization, lead site teams, and ensure high service levels across markets.

The role requires strong leadership, budgeting, and strategic planning skills, with travel 10–15% and a focus on safety and operational excellence.

Qualifications

• Minimum 8 years of progressive experience in facilities management or related operations.
• Minimum 3 years supervisory experience.
• Strong knowledge of workplace experience and service delivery best practices.
• Budget planning, forecasting, and cost management expertise.
• Ability to lead complex workplace initiatives and capital projects.

Responsibilities

• Oversee facilities operations across regions and ensure high service standards.
• Manage budgets, forecasting, tracking, and cost optimization.
• Escalate vendor disputes and ensure contract and compliance adherence.
• Drive cross-regional standardization and operational consistency.
• Coordinate multi-site travel and regional resource planning.
• Lead, coach, and develop site teams and ensure safety and accountability.

Skills

Leadership

Communication

Budget management

Analytical thinking

Organizational skills

Planning

Problem solving

Vendor governance

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree in Business Administration

Facilities Management

Corporate Real Estate

Workplace Strategy

Engineering

Construction Management

MCR

FMP

PMP

CFM

Job description

Pay: $190,000.00 annually The pay listed is the salaried range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

Job Description

Pay: $190,000.00 annually The pay listed is the salaried range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

Responsibilities

Key Responsibilities

Oversee Market Operations & Daily Task Execution

• Provide direct oversight of local facilities teams, ensuring high operational standards across all assigned sites and daily responsibilities.
• Ensure daily facility tasks, tickets, routine inspections, and service requests are completed accurately and in a timely manner.
• Develop, execute, and refine structured workplans tailored to specific market requirements and operational goals.
• Monitor and enforce approved Standard Operating Procedures (SOPs), promptly addressing operational variances or issues.
• Establish robust daily, weekly, and monthly operating routines for task follow-up, workforce capacity management, and vendor coordination.

People Leadership and Workforce Capability

• Lead, coach, and supervise market site teams to maintain peak daily performance and accountability.
• Set clear performance expectations; coach, recognize, and develop employees; address performance concerns promptly and consistently with ABM policies and HR guidance.
• Build a speak-up culture where employees raise safety, service, workload, and customer concerns early and take ownership for follow-through.
• Identify coverage risks, develop qualified backups, and support succession planning and knowledge transfer for critical roles.

Client Relationship

• Own the full cycle of client relations. Ensure the client is up-to-date on all success matters that require their attention and possible flags.
• Deliver work projects to the client that outline all operational needs and updates.
• Develop all reporting documentation for the client.
• Use root-cause analysis, employee and customer feedback, Lean methods, and approved digital tools to reduce recurring failures, manual effort, delay, rework, and service variability.

Facilities Operations, Budget Management, and Resource Planning

• Provide strategic and operational oversight for facilities operations across all regions.
• Own facilities budget planning, forecasting, tracking, and cost management; identify opportunities to optimize spend, improve service levels, and support capital and operating expense planning.
• Escalate vendor disputes, contract interpretations, spend outside delegated limits, and requests that could change approved scope or commercial commitments.
• Drive cross-regional standardization and scale operational consistency across all assigned geographic areas.
• Manage multi-site travel coordination and oversee regional resource allocation to support facilities operations effectively.

Qualifications

Preferred Skills and Certifications

• Minimum 8 years of progressive experience in facilities management, workplace services, corporate real estate, workplace experience, project management, or related operations, including experience supporting complex workplace initiatives, capital projects, vendor relationships, and budget planning.
• Minimum 3 years supervisory experience.
• Bachelor’s degree in Business Administration, Facilities Management, Corporate Real Estate,
• Workplace Strategy, Engineering, Construction Management, or a related field.
• MCR, FMP, PMP, CFM, or similar workplace, facilities, real estate, or project management certification preferred.
• Strong knowledge of workplace experience, facilities operations, space planning, vendor governance, and service delivery best practices.
• Strong ability to lead complex workplace initiatives, capital projects, renovations, office moves, and operational improvement efforts from planning through execution.
• Strong budget management, forecasting, cost analysis, and resource planning skills, including the ability to identify opportunities to optimize spend and improve service levels.
• Strong vendor management skills, including the ability to establish performance expectations, monitor service levels, manage issue escalation, and support contract and compliance requirements.
• Strong analytical, organizational, planning, and problem-solving skills with the ability to evaluate business needs, operational risks, and workplace service metrics.
• Ability to influence, advise, and drive alignment with senior leaders and cross-functional stakeholders across multiple levels of the organization.
• Ability to successfully manage multiple priorities, competing deadlines, and complex projects in a fast-paced environment.
• Ability to manage, coach, develop, and mentor direct reports and project team members while fostering accountability, collaboration, and professional growth.
• Strong written, verbal, presentation, and executive communication skills.

The successful candidate is:

• Highly organized and dependable.
• Detail-oriented and process driven.
• Employee and customer focused.
• Proactive rather than reactive.
• Comfortable following up and driving tasks to completion.
• Able to work independently while collaborating effectively with a broader team.
• Adaptable and comfortable working in an evolving environment.
• Able to identify potential issues before they impact the employee experience.
• Visible and connected to employees and customers, and consistent about following issues through verified resolution.
• A capable people leader who sets expectations, gives direct feedback, develops talent, and addresses performance gaps fairly.
• Client-centered while protecting ABM reporting lines, approved scope, service levels, and decision rights.
• Being agile in an ambiguous environment.

Working Environment & Role Requirements

Operating within a fast-paced, professional account environment, this role may support personnel across multiple locations or functional teams. Depending on business demands and priorities, occasional travel and schedule flexibility will be expected.

Account 'Integrity Pillars' & Core Commitments

• Integration
• Safety
• Accountability
• Cost-Consciousness
• Operational Rigor
• Courage
• Pace, Depth & Agility
• Future Forward

Travel Requirements: 10-15%

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com