Senior Facilities Coordinator: Lead Reliable Facility Maintenance

Vixxo; Kansas; On-site; USD 52,000 - 76,000; Full time

Job summary

Vixxo is seeking a Senior Facilities Coordinator for our Colwich, Kansas office. You will lead the daily management of client work requests, coordinating trades such as plumbing, electrical, and HVAC, and assign contractors via CWFS.

You will ensure contractor performance aligns with client terms and SLAs, communicate progress to clients, and escalate larger projects when needed. The role demands strong organizational skills and reliability in a fast-paced environment.

Qualifications

• High school diploma or GED required; some college preferred.
• Outstanding customer service skills are required.
• Minimum two years of previous experience as a Facilities Coordinator or equivalent.
• Basic understanding of facilities repairs (plumbing, electrical, HVAC).
• Ability to use general office equipment (computer, copier, fax, scanner, multi-line phone).
• Strong time management and adaptability to change.
• Basic math: addition, subtraction, multiplication, and division.
• Strong verbal communication in one-on-one and group settings.
• Attention to detail and quality.
• Dependability and taking initiative; ability to work independently.
• Ability to prioritize, plan, and meet deadlines.

Responsibilities

• Receive and organize work requests from clients. This will primarily include core business trades including handyman, electrical, plumbing, and HVAC.
• Make contractor assignments using CWFS contractor base. Escalate any work with costs exceeding $1500 to the manager for further direction.
• Ensure the contractor selected meets predetermined client and manager-directed rates and SLAs.
• Clearly communicates expectations to contractors.
• Provide updates to clients on the schedule, progress, & completion details of assigned work orders.
• Escalates to manager if a capital project or large scale scope request is received for review and approval.
• Supports resolution of any issues throughout work order life cycle to include escalation items from the Facilities Administrator, Client and Management.
• Ensures any changes to scope are documented and approved (as applicable) by client and manager.
• Tracks and reports facility management activities using the CWFS facility management technology.
• Assists Facilities Administrator, Business Administration & Management on the resolution of escalated noncompliant contractor invoicing to include backup documentation needed to meet client terms.

Skills

Customer service

Time management

Communication skills

Independent worker

Initiative

Detail oriented

Education

High school diploma or GED

Tools

CWFS

Office equipment

Job description

Vixxo is seeking a Senior Facilities Coordinator for our Colwich, Kansas office. You will lead the daily management of client work requests, coordinating trades such as plumbing, electrical, and HVAC, and assign contractors via CWFS.

You will ensure contractor performance aligns with client terms and SLAs, communicate progress to clients, and escalate larger projects when needed. The role demands strong organizational skills and reliability in a fast-paced environment.