Senior Facilities Coordinator: Lead Client Work Orders

Vixxo Facility Solutions; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Vixxo Facility Solutions in Dallas, TX is seeking a Senior Facilities Coordinator to lead the coordination and execution of work orders for facilities management across client sites.

You will organize requests, assign contractors, monitor SLAs, and communicate with clients to ensure on-time, on-budget completion, while maintaining quality.

This role requires strong customer service, time management, and the ability to adapt to changing priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required; some college preferred.
• Outstanding customer service skills are required.
• Minimum two years of experience as a Facilities Coordinator or equivalent.
• Basic understanding of facilities repairs (plumbing, electrical, HVAC).
• Ability to operate general office equipment and manage time efficiently.

Responsibilities

• Receive and organize work requests from clients (handyman, electrical, plumbing, HVAC).
• Make contractor assignments using the CWFS contractor base; escalate costs >$1500.
• Ensure contractors meet client rates and SLAs; communicate expectations clearly.
• Provide updates to clients on schedules, progress, and completion details.
• Escalate capital projects or large scope requests for review and approval.
• Track and report facility management activities using CWFS technology.

Skills

Customer service

Time management

Verbal communication

Attention to detail

Dependability

Initiative

Planning / prioritization

Adaptability

Education

High school diploma or GED

Tools

CWFS

Job description

Vixxo Facility Solutions in Dallas, TX is seeking a Senior Facilities Coordinator to lead the coordination and execution of work orders for facilities management across client sites.

You will organize requests, assign contractors, monitor SLAs, and communicate with clients to ensure on-time, on-budget completion, while maintaining quality.

This role requires strong customer service, time management, and the ability to adapt to changing priorities in a fast-paced environment.