Senior Eyewear Customer Service Specialist

EssilorLuxottica; Warwick (RI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica in Warwick, RI is seeking a Customer Service Representative to resolve order exceptions and provide outstanding service across all channels. The role emphasizes problem-solving, communication, and attention to detail in order to satisfy customers and support internal teams.

Ideal candidates will have 5+ years in customer service, excellent verbal and written communication, empathy, and the ability to work extended hours on a rotating schedule.

Qualifications

• 5+ years of customer service experience.
• Excellent communication techniques, with proper grammar.
• Excellent critical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent active listening and comprehension skills.
• Empathy in all interactions.
• Negotiation to win/win resolutions.
• Ability to multi-task and prioritize in a high-stress environment.
• Self-reliant and resourceful.
• Experience with Microsoft Excel.
• Solid knowledge of the Microsoft Office suite.
• Willingness to work extended business hours and weekends on a rotating basis.

Responsibilities

• Analyzes and resolves order errors and inconsistencies.
• Uses effective problem-solving techniques to resolve exceptions.
• Applies critical thinking and attention to detail to ensure customer satisfaction.
• Follows proper procedures and guidelines for resolutions.
• Navigates efficiently in all system applications.
• Applies proper level of urgency relative to resolution to exceed expectations.
• Internal Communication – Store Associates, Leadership, Brand Teams, other Departments, Team Members, Manufacturing Labs, and Distribution Centers.
• External Communication – Luxottica Retail Vendors, Shipment Couriers, and Outside Labs.

Skills

Customer service

Communication skills

Critical thinking

Problem solving

Active listening

Empathy

Negotiation

Multitasking

Excel

Microsoft Office

Tools

Microsoft Excel

Microsoft Office

Job description

EssilorLuxottica in Warwick, RI is seeking a Customer Service Representative to resolve order exceptions and provide outstanding service across all channels. The role emphasizes problem-solving, communication, and attention to detail in order to satisfy customers and support internal teams.

Ideal candidates will have 5+ years in customer service, excellent verbal and written communication, empathy, and the ability to work extended hours on a rotating schedule.