Senior Experiential Account Manager

AgencyEA; Chicago (IL); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Agency EA in Chicago, a 100% employee-owned experiential marketing agency, seeks an Account Manager to lead client relationships and deliver creative, on-strategy events. You will guide project teams, manage budgets, and ensure flawless execution across live, virtual, and hybrid activations.

Based in Chicago with a mix of remote and in-office work, this role requires travel to multiple markets to support client activations and mentoring junior staff to strengthen the agency’s talent pipeline.

Qualifications

• 5+ years of relevant experience.
• Bachelor's degree or higher; Marketing, Communications, Business or another related field a plus.
• agency experience is a must.
• Event and/or experiential marketing experience is a must.
• Strong written, oral and interpersonal communication skills.

Responsibilities

• Maintain and build relationships with clients including strategy development, project management, and overall communication.
• Develop a deep understanding of clients’ culture, processes, business, and structure to service them effectively.
• Meet with and liaise with clients to identify and discuss their audience engagement/experiential marketing program requirements.
• Recommend new and innovative approaches and directions to accomplish the marketing and engagement objectives of clients.
• Ensure that key written communications are strategic, meet the agency’s standard of excellence and are provided in a timely manner.
• Evaluate the strategic development of the creative product and ensure that the work meets client objectives, brand positioning and guidelines.
• Present or support the presentation of creative work to clients.
• Respond to changes in direction and other client dynamics with flexibility, resourcefulness and a problem-solving mindset.
• Lead weekly status meetings with project team members. Discuss key components of the project, provide guidance, and outline next steps.
• Review and collaborate on all production related deliverables including but not limited to production schedules, run of show documents, and logistics plans; work with Production lead to determine the best way to communicate deliverables to clients.
• Conduct actualization process with Production lead; once all information is organized, finalize actualization process with Controller.
• Foster exceptional performance among agency team members.
• Manage project team members to maximize efficiencies and minimize redundancies; identify inefficiencies in project workflow and implement plans to address them.
• Provide on-site/at event client management. Communicate with clients frequently and ensure that all needs are met.
• Share best practices and program learnings with project team members. Recommend solutions and process modifications for continuous improvement.
• Partner with Client Services leadership to develop proposals that address the objectives and assignment as outlined by clients; proposals to include creative concepts and/or initial budgets.
• Develop a Project Brief
• Outline strategy(s) to achieve stated objectives.
• Review target audience research; identify insights.
• Write and/or enhance creative concepts.
• Outline initial budget estimate; ensure that budgets achieve revenue targets.
• Train and mentor Account Coordinators and Account Executives on an on-going basis to ensure growth and performance excellence. Provide constructive feedback informally as well as for performance evaluations.
• Preserve and foster EA’s culture and maintain a positive and forward-thinking attitude.

Skills

5+ years of relevant experience

Strong written, oral and interpersonal

Excellent presentation skills

Strategic thinker

Excellent organizational and team管理

Education

Bachelor's degree or higher; Marketing/Communications/Business

Tools

Google Workspace

Excel

PowerPoint

Keynote

Job description

Agency EA in Chicago, a 100% employee-owned experiential marketing agency, seeks an Account Manager to lead client relationships and deliver creative, on-strategy events. You will guide project teams, manage budgets, and ensure flawless execution across live, virtual, and hybrid activations.

Based in Chicago with a mix of remote and in-office work, this role requires travel to multiple markets to support client activations and mentoring junior staff to strengthen the agency’s talent pipeline.