Senior Experience Designer – UI Design

Truist; Raleigh (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

Truist is seeking a Senior Experience Designer (XD) to deliver superior user experiences for clients, prospects, and employees. You will lead cross-functional teams, translate needs into compelling experiences, and shape product direction through user research and analytics across digital, in-branch, and call-center channels.

The role requires collaboration, a strong design portfolio, and fluency in UX methodologies to create a competitive client experience.

Qualifications

• BA/BS degree in UX, Interaction Design, Graphic Design, Web Design, Service Design, Communication Design, Computer Science, Psychology, HCI, Human Factors, Design Management or equivalent
• Minimum of 3 years of relevant experience
• Demonstrated ability to influence product direction through understanding users
• Understanding psychology of human emotions and behavior in design
• Strong communication skills; comfortable presenting
• Excels in a team environment
• Solid understanding of CSS/HTML and CMS

Responsibilities

• Translate user needs and business requirements into compelling experiences.
• Lead design activities in cross-functional teams to deliver differentiated product and service designs.
• Stay current on UX trends, theories, methods and processes.
• Influence product direction through deep user research across channels.
• Apply design standards and accessibility best practices.
• Design and deliver journeys, wireframes, visual concepts and interactive prototypes across devices.
• Develop strategic thinking and problem-framing approaches.
• Understand broader organizational goals and context.
• Use storytelling to build trust with partners and stakeholders.

Skills

User research leadership

Communication skills

Team collaboration

Influence product direction

Trend awareness

Storytelling

Problem framing

Education

BA/BS in UX, Interaction, Graphic, Web, Service, or related field

MS/PhD in related field (preferred)

Tools

Adobe Creative Suite

CMS (Content Management Systems)

HTML/CSS

Cross-browser development

Job description

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Job Description

The Senior Experience Designer (XD) delivers business objectives through the creation of superior user experiences for Truist clients, prospects, and employees with leadership and strategy responsibilities within an aligned team. The Experience Designer develops solutions within assigned business segments and across multiple channels (digital, in-branch, call center, etc) to create a competitive advantage in client experience - a key evaluation criterion for our clients and critical to the success of products.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Translate user needs and business requirements into compelling experiences.
• Lead design activities in cross-functional development teams to create industry leading experiences embodied in differentiated product and service designs that deliver value to our clients, teammates and the business. Go beyond best practices to uncover new solutions.
• Stay current on trends, theories, methods and processes.
• Influence product direction through a deep understanding of users obtained by directing user research priorities and developing user research plans, tracking and utilizing user feedback obtained by all channels, and monitoring analytics.
• Apply design standards, industry guidelines, and best practices to ensure designs are usable and accessible.
• Design and deliver user journeys, wireframes, visual design concepts, and interactive prototypes across a variety of devices and interfaces.
• Develop strategic thinking and problem-framing approaches.
• Develop an understanding of broader organizational context and goals.
• Use storytelling and persuasion techniques that build trust with partners and establish long-term relationships.

Qualifications

Required Qualifications

• BA/BS degree in User Experience, Interaction Design, Graphic Design, Web Design, Service Design, Communication Design, Computer Science, Psychology, HCI, Human Factors, Design Management, other related field or equivalent work experience.
• Minimum of 3 years of relevant experience
• Demonstrated ability to influence product direction and design through a deep understanding of users.
• Understands the role of the psychology of human emotions and behavior in design.
• Strong communication skills. Comfortable presenting.
• Excels in a team environment.
• Solid understanding of CSS/HTML and Content Management Systems (CMS).

Preferred Qualifications

• Advanced degree (MS or PhD) User Experience, Interaction Design, Graphic Design, Web Design, Service Design, Communication Design, Computer Science, Psychology, HCI, Human Factors, other related field or equivalent work experience.
• Experience in creating user experience designs that create a competitive advantage and experience in scientifically measuring the effectiveness of those designs with end users.
• Qualified in creating design artifacts such as journey maps, wireframes, high fidelity comps that apply brand guidelines, service design blueprints, personas and prototypes.
• Knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants.
• Strong understanding of World Wide Web Consortium (W3C) guidelines and Web Content Accessibility Guidelines (WCAG).
• Ability to write source code for advanced HTML and CSS for cross-browser development.
• Mastery in the use of the Adobe Creative Suite.
• Experience working in Financial Services.
• Experience working on agile projects

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity Employer Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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