Experience Designer

Truist Financial; Honolulu (HI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Hybrid work model

Job summary

Truist Financial is seeking a hands-on Experience Designer for a hybrid role based in the United States. The position supports client experiences by applying research, UX/UI, accessibility, and service design best practices to deliver solutions that matter.

You will conceptualize and deliver human-centered designs, collaborate with cross‑functional teams, and share work openly to foster feedback and learning within a larger design culture.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• Ability to communicate ideas and rationales.
• Basic understanding of industry and discipline standards.
• Excellent time and issue management skills.
• Experience creating artifacts and executing ideas.
• Ability to give and accept critique, coaching, and feedback.
• Proficiency in applicable software applications.
• English language fluency.

Responsibilities

• Participate in design-driven programs to define insights, create solutions and advocate for client needs.
• Design and deliver artifacts across a variety of environments.
• Apply design standards, industry guidelines, research results, and best practices to ensure designs are usable and accessible.
• Consult and collaborate with talented teams in a supportive, complex environment.
• Leverage presentation skills to communicate and share design rationale.
• Stay current on trends, theories, methods and processes.

Skills

Communication skills

Idea & rationale communication

Industry standards knowledge

Time & issue management

Artifact creation

Critique & feedback

Software proficiency

English fluency

Education

Bachelor’s degree or equivalent work experience

Job description

Position Overview

Hybrid role located in Charlotte or Atlanta.

At Truist, we believe in creating world‑class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.

This is a hands‑on design role to conceptualize and deliver human‑centric solutions for our client experiences. You will be expected to produce quality work on time that meets requirements and adherence to company standards. While you develop your execution skills, gain practical skills working within complex environments and inspire others with your curiosity for craft and raw talent. You will be expected to share your work and ideas and seek consistent feedback from your peers. As a member of a larger team, you will contribute to our design culture by participating in events and building relationships within the team.

Work Shift: 1st shift (United States of America)

Responsibilities

1. Participate in design‑driven programs to define insights, create solutions and advocate for client needs.
2. Design and deliver artifacts across a variety of environments.
3. Apply design standards, industry guidelines, research results, and best practices to ensure designs are usable and accessible.
4. Consult and collaborate with talented teams in a supportive, complex environment.
5. Leverage presentation skills to communicate and share design rationale.
6. Stay current on trends, theories, methods and processes.

Qualifications

Required Qualifications

• Bachelor’s degree in a related field (or equivalent work experience)
• Ability to communicate ideas and rationales
• Basic understanding of industry and discipline standards
• Excellent time and issue management skills
• Experience creating artifacts and executing ideas
• Ability to give and accept critique, coaching, and feedback
• Proficiency in applicable software applications
• English language fluency

Preferred Qualifications

• Experience interacting with creative teams, business owners and technical teams
• Familiarity with engineering/development processes, particularly Agile
• A strong passion for improving people's lives through design

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

EEO and Accessibility Statement

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.