Sr. Designer II

Truist Bank; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan with company match

Vacation days, sick days, and paid hol

Paid holidays

Job summary

Truist Financial Corporation is seeking a hands-on Experience Designer to conceptualize and deliver highly complex human-centric client experiences. You will lead design activities within cross-functional teams, coach other designers, and collaborate with partners to apply design standards and research results.

The role requires delivering artifacts, driving strategy, and communicating design rationale to influence decision-making.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 4+ years of experience in the field, may include equivalent education.
• Experience leading projects from inception to delivery.
• Excellent ability to communicate ideas and rationales to influence decision-making.
• Strong understanding and application of industry and discipline standards.
• Excellent time and issue management skills.
• Extensive experience creating artifacts and executing ideas.
• Ability to give and accept critique, coaching, and feedback and to promote a culture of critique.
• Proficiency in applicable software applications.
• English language fluency.

Responsibilities

• Lead design activities in cross-functional development teams to create industry leading experiences for clients, teammates and the business.
• Coach experience designers and/or lead design initiatives to create inclusive and engaging client experiences that support strategic vision.
• Serve as lead with internal/external partners to provide expertise of experience design standards, guidelines, design principles, research results and best practices.
• Collaborate with teams to understand broader organizational context and goals.
• Contribute to experience design strategy and future vision for assigned areas to drive client value.
• Design and deliver artifacts across environments and improve design processes and systems.
• Foster productive partnerships and advocate for design.
• Communicate and present concepts and design rationale clearly.

Skills

Leadership

Communication

Time management

Critique & feedback

Proficiency in software

English fluency

Education

Bachelor's degree or equivalent

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

In accordance with Truist in-office policy, this role will be in office 5 days/week. At Truist, we believe in creating world‑class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use. This is a hands‑on role to conceptualize and deliver highly complex human‑centric solutions for our client experiences. You will be able to the understand the goal, deliver solutions, and provide solid defendable insights. With proven delivery skills, a strong knowledge of the craft and ability to challenge assumptions, you will be pro‑active in offering solutions and recommendations. You will lead efforts with a strong ability to articulate ideas with relevance to partners and may oversee small projects and/or junior talent. As a member of a larger team, you will support and contribute to our design culture by participating and leading events and supporting initiatives that further Design within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead design activities in cross‑functional development teams to create industry leading experiences for our clients, teammates and the business.
• Coach experience designers and/or lead design initiatives to create inclusive and engaging client experiences that support strategic vision.
• Serve as lead with internal/external partners to provide expertise of experience design standards, industry guidelines, design principles, research results and best practices.
• Consult and collaborate with talented teams in a supportive, complex environment and develop an understanding of broader organizational context and goals.
• Contribute to the creation of experience design strategy and future vision for assigned areas and utilize that strategy to drive increased client value.
• Design and deliver artifacts across a variety of environments and contribute to the continued improvement of the design processes and systems.
• Foster productive partnerships and advocate for design.
• Strong ability to communicate and present concepts and design rationale.

QUALIFICATIONS

• Bachelor's degree in related field (or equivalent work experience)
• 4+ years of experience in the field (may include equivalent education)
• Experience leading projects from inception to delivery
• Excellent ability to communicate ideas and rationales to influence decision‑making
• Strong understanding and application of industry and discipline standards
• Excellent time and issue management skills
• Extensive experience creating artifacts and executing ideas
• Ability to give and accept critique, coaching, and feedback and to promote a culture of critique
• Proficiency in applicable software applications
• English language fluency

Preferred Qualifications

• Relevant domain work experience
• Experience interacting with creative teams, business owners, and technical teams
• Working knowledge of engineering/development processes, particularly Agile
• High comfort level in working within a self‑directed culture
• A strong passion for improving people's lives through design
• Demonstrated success designing high‑impact digital acquisition experiences, including public‑facing websites, campaign landing pages, and promotional digital journeys that drive engagement and conversion.
• Strong hands‑ons experience applying data‑informed design practices, leveraging experimentation, A/B testing, and behavioral insights to optimize user experiences and business outcomes.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law

E-Verify IER Right to Work

About Truist

Truist Truist is a purpose‑driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high‑growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.