Senior Experience Designer – Trust & Security Identity

JPMorganChase; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Chase is seeking an Experience Design Senior Associate within Trust & Security Identity to shape the user experience of our financial services products by combining user needs with business goals. You will collaborate with cross-functional teams to create inclusive, accessible solutions that serve a diverse range of users.

You will apply your advanced knowledge of information architecture, storyboarding, and data-driven decision making to improve navigation, usability, and overall satisfaction

Qualifications

• 3+ years in a UX design role focused on improving experiences with digital products and services.
• Proficient with Figma, Sketch, or Adobe Creative Suite.
• Experience designing across web, mobile, and other digital channels.
• Ability to interpret data and translate it into actionable design insights.
• Strong understanding of inclusive design principles and accessibility guidelines.
• Experience collaborating with research and content design partners.

Responsibilities

• Design and develop elegant solutions to interaction problems while ensuring consistency across products and platforms.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and extract insights for decision-making.
• Collaborate with cross-functional teams to ensure inclusive design and accessibility for a diverse user base.
• Iterate designs based on user feedback to continuously improve the user experience.
• Assist in market trends analyses and user research to inform design decisions and strategic thinking.
• Present designs to the design team and stakeholders, clearly articulating design decisions.
• Educate partners on design processes to raise the team's maturity.

Skills

UX design

Data-driven design

Inclusive design

Cross-functional collaboration

Information architecture

User research

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Chase is seeking an Experience Design Senior Associate within Trust & Security Identity to shape the user experience of our financial services products by combining user needs with business goals. You will collaborate with cross-functional teams to create inclusive, accessible solutions that serve a diverse range of users.

You will apply your advanced knowledge of information architecture, storyboarding, and data-driven decision making to improve navigation, usability, and overall satisfaction