Experience Design Senior Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Senior Experience Design Associate within Trust & Security Identity to shape user experiences across banking products.

You will apply UX principles to deliver inclusive, accessible solutions aligned with business goals and complex IT systems at a leading financial services firm. Collaborate with product, engineering, and research teams to drive data-informed design decisions, craft intuitive interfaces, and advocate for accessibility.

Qualifications

• 3+ years in a user experience design role focused on digital products.
• Ability to turn data into actionable design decisions.
• Experience designing for web and mobile across multiple platforms.
• Understanding of inclusive design and accessibility guidelines.

Responsibilities

• Design and develop elegant solutions across products and platforms while ensuring consistency.
• Apply information architecture and storyboarding to create intuitive navigation.
• Lead data-driven analyses to inform design decisions and insights.
• Collaborate with cross-functional teams to ensure inclusive design and accessibility.
• Iterate designs based on user feedback to improve UX.
• Analyze market trends and user research to inform strategy.
• Present designs to stakeholders and educate partners on design processes.

Skills

User experience design

Cross-platform design

Data-driven design decisions

Inclusive design principles

Collaboration with cross-functional

Stakeholder communication

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Trust & Security Identity, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Present your designs to design team and stakeholders, clearly articulating design decisions
• Educate partners on how to work with design, to help increase maturity across the team

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Experience working with research and content design partners

Preferred qualifications, capabilities, and skills

• Experience designing and building user experiences with Artificial Intelligence tools
• Experience working in security, identity, or authentication