Senior Experience Designer: End-to-End Digital Journeys

JPMorganChase; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase's The Infatuation design team is seeking an Experience Design Senior Associate to craft end-to-end customer experiences across digital products and Chase-connected journeys. You will work with Product, Engineering, Editorial, and cross-Chase partners to turn customer needs into clear, usable experiences while preserving The Infatuation brand and user trust.

You will simplify complex flows, elevate UI craft, and ensure inclusive, accessible experiences for a broad range of

Qualifications

• Experience designing digital products end-to-end (interaction, UI, and systems thinking).
• Ability to simplify complexity and create intuitive flows for customers.
• Highly collaborative, cross-functional teamwork from ambiguity to ship-ready outcomes.
• Strong craft in hierarchy, layout, interaction, and usability with attention to detail.
• Working knowledge of accessibility standards and inclusive design practices.
• Interest in restaurants, dining culture, and real-world dining contexts.

Responsibilities

• Design user journeys and product experiences across web and mobile, from concept to final execution.
• Partner with product managers and engineers to define problems, explore solutions, and ship high quality work.
• Translate customer insights into flows, wireframes, prototypes, and polished UI reflecting The Infatuation brand.
• Create experiences that are inclusive, accessible, and easy to use.
• Collaborate across teams (Chase Benefits, Dining, Travel, Lounges, Events) to connect experiences seamlessly.
• Contribute to design systems and patterns to help consistency and speed.
• Present work clearly, explaining decisions, tradeoffs, and success metrics.

Skills

End-to-end design

Simplify complexity

Collaborative

UI/hierarchy/layout

Accessibility

Restaurants interest

Tools

Design system

Job description

JPMorgan Chase's The Infatuation design team is seeking an Experience Design Senior Associate to craft end-to-end customer experiences across digital products and Chase-connected journeys. You will work with Product, Engineering, Editorial, and cross-Chase partners to turn customer needs into clear, usable experiences while preserving The Infatuation brand and user trust.

You will simplify complex flows, elevate UI craft, and ensure inclusive, accessible experiences for a broad range of