Senior Experience Designer: Customer Offer Journeys

Aumni; Plano (TX); On-site; USD 95,000 - 140,000; Full time

Job summary

Chase is seeking an Experience Design Senior Associate in Consumer Bank Offer Experiences to shape digital experiences by aligning user needs with business goals. You will collaborate with product, research, analytics, and technology teams to design end-to-end offer journeys, ensuring inclusivity and accessibility across web and mobile platforms.

Leveraging customer insights and prototyping, you will drive the design of memorable customer experiences, transform data into actionable insights, and

Qualifications

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools (Figma, Sketch, or Adobe Creative Suite).
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
• Experience taking design concepts from initial ideas through tested user flows, wireframes, prototypes, and final designs, using feedback to improve the customer experience.
• Experience prototyping and testing new ideas to learn what works and improve the customer experience.
• Ability to work collaboratively with product, research, content, marketing, analytics, and technology partners to bring experiences to life.
• Strong communication and storytelling skills, with the ability to explain design decisions and advocate for the customer.

Responsibilities

• Design elegant solutions to interaction problems across multiple products and platforms while adhering to industry best practices.
• Apply information architecture and storyboarding to create user-centered designs that enhance navigation and findability.
• Conduct data-driven analyses to inform design decisions and transform raw information into actionable insights.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines.
• Iterate with user feedback to continuously improve the overall user experience of our offerings; assist in market trend analyses and user research to inform design decisions.
• Design end-to-end offer journeys that help customers discover relevant offers, understand eligibility, and earn benefits.
• Produce customer journeys, user flows, wireframes, prototypes, and high-fidelity designs to communicate the experience vision and support implementation.
• Contribute reusable patterns to the design system and document guidance for consistent product development.

Skills

User experience design

Cross-functional collaboration

Inclusive design & accessibility

User research & data-driven design

Communication & storytelling

Prototyping & testing

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Chase is seeking an Experience Design Senior Associate in Consumer Bank Offer Experiences to shape digital experiences by aligning user needs with business goals. You will collaborate with product, research, analytics, and technology teams to design end-to-end offer journeys, ensuring inclusivity and accessibility across web and mobile platforms.

Leveraging customer insights and prototyping, you will drive the design of memorable customer experiences, transform data into actionable insights, and