Senior Executive IT Concierge Analyst

ADUSA Corporate Support; Milford Terrace (NC); On-site; USD 93,000 - 139,000; Full time

Job summary

Ahold Delhaize USA is seeking an on-site Senior IT Executive Support Specialist to provide concierge-level IT assistance to senior executives across US entities. This role bridges IT and executive business partners, coordinating events, AV/VTC planning, and rapid incident resolution.

The position requires relocation to Salisbury, NC with 5 days on-site work, travel to multiple locations, and collaboration with IT leadership to deliver optimal technology solutions for executive partnerships.

Qualifications

• Bachelor's Degree in Computer Science, Technical field and/or Business-related field.
• Equivalent trainings/certifications/experience equivalency will be considered.
• 3 or more years of equivalent experience in relevant job or field of technology.
• Excellent written and verbal communication skills; ability to communicate across the organization.
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure.
• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required.
• Highly collaborative with proven experience partnering & influencing.

Responsibilities

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and entities.
• Propose and execute solutions for Executives based on need and functionality.
• expertly coordinate and run Events for C-Suite Executives leveraging AV and VTC technologies, planning and executing the technology plan for video, audio and presentation content, managing the run of show and ensuring world class results.
• Assist with training the members of the Executive Support team to the standards set, assist with creation of solutions around work tracking and ticket management for the Premier Services organization.
• Coordinate, conduct, and lead meetings to drive solutions from technology teams as it relates to issues impacting our Executives.
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for events, meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners.
• Provide immediate onsite support for offsite meetings and sponsored events.
• Perform data analysis on trends in specific platforms for process improvement.
• Expertise in Windows, Mac and iOS operating systems and their configuration and troubleshooting.
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents.
• Communicate / interface with other IT associates to improve IT systems to keep up with demand from our Executive users' need for immediate data.
• Prepare reports, and/or present findings to IT Leadership.
• Travel to multiple locations to support our various geographically located Executives, including home visits for the highest-level Executives and Board Members

Skills

Executive support

Windows

Mac

iOS

Events coordination

Vendor liaison

Data analysis

Travel coordination

Education

Bachelor's degree in Computer Science

Job description

Ahold Delhaize USA is seeking an on-site Senior IT Executive Support Specialist to provide concierge-level IT assistance to senior executives across US entities. This role bridges IT and executive business partners, coordinating events, AV/VTC planning, and rapid incident resolution.

The position requires relocation to Salisbury, NC with 5 days on-site work, travel to multiple locations, and collaboration with IT leadership to deliver optimal technology solutions for executive partnerships.