Analyst IV On-Site Support

Ahold Delhaize USA; Salisbury (NC); Sur place; USD 93 000 - 139 000; Plein temps

Résumé du poste

Ahold Delhaize USA in Salisbury, NC seeks an on-site Executive IT Support Specialist to provide highly technical, concierge-level support to senior executives across US entities. You will troubleshoot complex IT issues, coordinate events with AV/VTC, and partner with IT teams to deliver reliable services for board-level meetings and travel.

Travel to multiple locations may be required; strong communication and project management skills are essential for timely, high-quality outcomes in a

Qualifications

• Bachelor's degree in Computer Science, technical field and/or business-related field.
• 3+ years of experience in relevant technology roles.
• Excellent written and verbal communication across the organization.
• Able to plan, prioritize and drive issues from concept to closure.
• Takes on mid to large projects independently with minimal direction.
• Highly collaborative with proven partnering and influencing.

Responsabilités

• Identify, troubleshoot and analyze complex IT problems for Senior Executives.
• Coordinate and run events for C-Suite Executives using AV and VTC technologies.
• Support on-site for offsite meetings and sponsored events.
• Prepare reports and present findings to IT Leadership.
• Travel to multiple locations to support Executives and Board Members.
• Liaise with vendors and IT teams to deliver solutions for executive needs.

Connaissances

Executive support

Communication

Project management

Collaboration

Technical troubleshooting

OS troubleshooting

Formation

Bachelor's degree in Computer Science or related field

Certifications/ trainings/ experience equivalency

Outils

Windows OS

MacOS

iOS

Description du poste

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Provide highly technical and immediate assistance to our senior most level of Executive Management for all US entities. Facilitate the expedition of technical requests and repairs by bridging the gap between IT and our executive business partners. Provide concierge level service for executive meetings, traveling executives, and business partners that shape and mold the key initiatives of our brands, supply chain, and ADUSA. Provides Executive level support for traveling senior executives coming to the US to ensure an optimal experience. Drives optimal corporate campus experience to ensure all technologies are operational and partners with third parties to ensure consistent delivery of services. Assesses and understands the technology needs of our Senior most Executives to collaborate with our IT partners to deliver best solutions to meet their needs.

This role requires an onsite presence 5 days per week in our Salisbury, NC office.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and entities
• Propose and execute solutions for Executives based on need and functionality
• Expertly coordinate and run Events for C‑Suite Executives leveraging AV and VTC technologies, planning and executing the technology plan for video, audio and presentation content, managing the run of show and ensuring world class results.
• Assist with training the members of the Executive Support team to the standards set, assist with creation of solutions around work tracking and ticket management for the Premier Services organization.
• Coordinate, conduct, and lead meetings to drive solutions from technology teams as it relates to issues impacting our Executives
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for events, meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners
• Provide immediate onsite support for offsite meetings and sponsored events
• Perform data analysis on trends in specific platforms for process improvement
• Expertise in Windows, Mac and iOS operating systems and their configuration and troubleshooting.
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents
• Communicate / interface with other IT associates to improve IT systems to keep up with demand from our Executive users' need for immediate data
• Prepare reports, and/or present findings to IT Leadership
• Travel to multiple locations to support our various geographically located Executives, including home visits for the highest-level Executives and Board Members

Requirements

• Bachelors Degree in Computer Science, Technical field and/or Business-related field
• Equivalent trainings/certifications/experience equivalency will be considered
• 3 or more years of equivalent experience in relevant job or field of technology
• Excellent written and verbal communication skills; ability to communicate across the organization
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required
• Highly collaborative with proven experience partnering & influencing

Preferred Qualifications

• Masters degree, Advanced training and or certifications in relevant field/s of study preferred
• Experience in Agile teams and or Product/Platform based operating model
• Experience in retail or grocery preferred

Salary Range:

$92,640 - $138,960

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.