Analyst IV On-Site Support

AHOLD Delhaize; Milford Terrace (NC); On-site; USD 93,000 - 139,000; Full time

Job summary

Ahold Delhaize USA is seeking an on-site Senior IT Executive Support Specialist to provide concierge-level IT assistance to senior executives across US entities. This role bridges IT and executive business partners, coordinating events, AV/VTC planning, and rapid incident resolution.

The position requires relocation to Salisbury, NC with 5 days on-site work, travel to multiple locations, and collaboration with IT leadership to deliver optimal technology solutions for executive partnerships.

Qualifications

• Bachelor's Degree in Computer Science, Technical field and/or Business-related field.
• Equivalent trainings/certifications/experience equivalency will be considered.
• 3 or more years of equivalent experience in relevant job or field of technology.
• Excellent written and verbal communication skills; ability to communicate across the organization.
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure.
• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required.
• Highly collaborative with proven experience partnering & influencing.

Responsibilities

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and entities.
• Propose and execute solutions for Executives based on need and functionality.
• expertly coordinate and run Events for C-Suite Executives leveraging AV and VTC technologies, planning and executing the technology plan for video, audio and presentation content, managing the run of show and ensuring world class results.
• Assist with training the members of the Executive Support team to the standards set, assist with creation of solutions around work tracking and ticket management for the Premier Services organization.
• Coordinate, conduct, and lead meetings to drive solutions from technology teams as it relates to issues impacting our Executives.
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for events, meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners.
• Provide immediate onsite support for offsite meetings and sponsored events.
• Perform data analysis on trends in specific platforms for process improvement.
• Expertise in Windows, Mac and iOS operating systems and their configuration and troubleshooting.
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents.
• Communicate / interface with other IT associates to improve IT systems to keep up with demand from our Executive users' need for immediate data.
• Prepare reports, and/or present findings to IT Leadership.
• Travel to multiple locations to support our various geographically located Executives, including home visits for the highest-level Executives and Board Members

Skills

Executive support

Windows

Mac

iOS

Events coordination

Vendor liaison

Data analysis

Travel coordination

Education

Bachelor's degree in Computer Science

Job description

Category/Area of Expertise: IT & Technology

Job Requisition: 563204

Address: USA-NC-Salisbury-2110 Executive Drive

Store Code: Service Delivery (5145474)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

Provide highly technical and immediate assistance to our senior most level of Executive Management for all US entities. Facilitate the expedition of technical requests and repairs by bridging the gap between IT and our executive business partners. Provide concierge level service for executive meetings, traveling executives, and business partners that shape and mold the key initiatives of our brands, supply chain, and ADUSA. Provides Executive level support for traveling senior executives coming to the US to ensure an optimal experience. Drives optimal corporate campus experience to ensure all technologies are operational and partners with third parties to ensure consistent delivery of services. Assesses and understands the technology needs of our Senior most Executives to collaborate with our IT partners to deliver best solutions to meet their needs.

This role requires an onsite presence 5 days per week in our Salisbury, NC office.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and entities
• Propose and execute solutions for Executives based on need and functionality
• Expertly coordinate and run Events for C-Suite Executives leveraging AV and VTC technologies, planning and executing the technology plan for video, audio and presentation content, managing the run of show and ensuring world class results.
• Assist with training the members of the Executive Support team to the standards set, assist with creation of solutions around work tracking and ticket management for the Premier Services organization.
• Coordinate, conduct, and lead meetings to drive solutions from technology teams as it relates to issues impacting our Executives
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for events, meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners
• Provide immediate onsite support for offsite meetings and sponsored events
• Perform data analysis on trends in specific platforms for process improvement
• Expertise in Windows, Mac and iOS operating systems and their configuration and troubleshooting.
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents
• Communicate / interface with other IT associates to improve IT systems to keep up with demand from our Executive users' need for immediate data
• Prepare reports, and/or present findings to IT Leadership
• Travel to multiple locations to support our various geographically located Executives, including home visits for the highest-level Executives and Board Members

Required Qualifications

• Bachelors Degree in Computer Science, Technical field and/or Business-related field
• Equivalent trainings/certifications/experience equivalency will be considered
• 3 or more years of equivalent experience in relevant job or field of technology
• Excellent written and verbal communication skills; ability to communicate across the organization
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required
• Highly collaborative with proven experience partnering & influencing

Preferred Qualifications

• Masters degree, Advanced training and or certifications in relevant field/s of study preferred
• Experience in Agile teams and or Product/Platform based operating model
• Experience in retail or grocery preferred

Salary Range:

$92,640 - $138,960

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

#LI-CW1

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.