Senior Executive Assistant

PolyAI; New York (NY); Hybrid; USD 135,000 - 154,000; Full time

Job summary

A leading company in AI-driven customer service is seeking a driven Executive Assistant to support key executives. The role involves managing complex calendars, coordinating travel, and ensuring effective communication. Ideal candidates thrive in fast-paced environments and have experience in startup settings.

Benefits

Employee share options plan

Medical, dental & vision coverage

Life Insurance

401k plan

Flexible PTO policy

Learning and development allowance

Work from home allowance

Enhanced parental leave

Fertility and family-forming programmes

Menopause care programme

Qualifications

• Experience as an EA in a startup environment.
• Complex calendar management across multiple time zones.
• Support for C-Suite executives.

Responsibilities

• Manage complex calendars and travel arrangements.
• Coordinate internal and external communications.
• Ensure executives have necessary meeting preparations.

Skills

Calendar management

Adaptability

Relationship building

Problem-solving

Job description

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As we continue to go through an exciting phase of growth, we are looking for a driven Executive Assistant to primarily support our CMO, VP Sales, and VP Solutions Consulting. Your day to day duties will include complex calendar management and taking ownership of tasks, ensuring priorities are met. You should be comfortable thriving within a fast paced environment. Whilst the role is hybrid, we would require flexibility to be in office as and when required.

Responsibilities

• Calendar management across multiple locations and timezones
• Anticipate problems managing complex and ever changing schedules
• Developing an understanding of the needs of the business and ensuring a commitment to priorities (as well as for family commitments)
• Coordinating and booking travel, inclusive of accommodation, reservations and any necessary travel documentation
• Cross functional coordination ensuring necessary internal parties are kept up to date
• Both internal and external communications
• Agenda planning
• Ensuring our CMO, VP Sales, and VP Solutions Consulting have all necessary information and preparation for meetings
  
  

Requirements:

• Experience as an EA in a startup environment
• Complex calendar management across multiple time zones
• The ability to quickly adapt to impromptu changes
• Ability to develop and maintain relationships with key stakeholders, both internal and external
• Being able to foresee any challenges and solve them without disruption of commitments
• Ideally you would have provided C-Suite support to companies moving through funding rounds
  
  

Compensation: $135,000-$154,000 + equity

(US) Benefits

Participation in the company’s employee share options plan

100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

Life Insurance

️ STD and LTD

The opportunity to contribute to the company's 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

One-off WFH allowance when you join

Enhanced parental leave

Company-funded fertility and family-forming programmes

Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
  
  

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Software Development

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