Senior Event Planner & Client Experience Lead

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free employee meals

Discounted room nights

Insurance: medical, dental and vision

Retirement savings plan

Training and development

Global opportunities

Tuition/wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking an Event Planning Manager to plan, coordinate, and execute group events contracted by the Sales team while delivering an exceptional client experience from pre-planning through event completion.

Serving as the primary liaison between clients and hotel operations, this role ensures every event is executed seamlessly with a strong focus on customer service, communication, and attention to detail.

Qualifications

• Two to three years of admin or office experience required.
• Previous experience in event planning, event coordination, or hospitality preferred.
• Strong attention to detail and organizational skills.
• Ability to work flexible schedules including evenings, weekends and holidays.
• Proficient in Microsoft Office and hotel PMS.

Responsibilities

• Coordinate and plan meetings, events, and group functions.
• Serve as the primary contact for clients throughout the event planning process.
• Work closely with Sales, Operations, Culinary, and other departments to ensure successful event execution.
• Communicate event details, timelines, and special requests to all relevant teams.
• Conduct site tours for confirmed groups and clients.
• Monitor events on-site and address client needs or concerns.
• Maintain accurate event records, contracts, and documentation in Hyatt systems.
• Review and reconcile event billing with clients and the Finance team.
• Attend and lead event planning and group resume meetings.
• Meet service, guest satisfaction, and revenue goals.
• Perform other duties as assigned by hotel leadership.

Skills

Detail orientation

Organizational skills

Flexible schedule

Admin experience

Event planning

Hospitality experience

Self-motivated

Multi-priority management

Communication skills

MS Office

PMS systems

Independent work

Tools

MS Office suite

Hotel PMS

Job description

Hyatt Regency Phoenix is seeking an Event Planning Manager to plan, coordinate, and execute group events contracted by the Sales team while delivering an exceptional client experience from pre-planning through event completion.

Serving as the primary liaison between clients and hotel operations, this role ensures every event is executed seamlessly with a strong focus on customer service, communication, and attention to detail.