Senior Event Manager - Waldorf Astoria New York

Hilton Worldwide, Inc.; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

An established industry player seeks a Senior Event Manager to lead the planning and execution of high-profile events at a luxury venue. This role involves negotiating contracts, managing customer relationships, and ensuring exceptional guest experiences in line with Forbes 5-Star standards. You will thrive in a fast-paced environment, guiding a dedicated team to exceed client expectations while maintaining operational efficiency. Join a company that values innovation and quality service, and be part of a team that creates unforgettable experiences for discerning travelers.

Benefits

DailyPay access

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education

Career growth and development

Qualifications

• 3+ years in hospitality with supervisory experience, especially in event planning.
• Strong leadership and communication skills essential for team management.

Responsibilities

• Oversee planning and execution of high-profile events ensuring guest satisfaction.
• Negotiate contracts and manage vendor relationships for profitable outcomes.

Skills

Leadership

Event Planning

Customer Relationship Management

Negotiation

Time Management

Analytical Skills

Education

Bachelor's Degree in Hospitality Management or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Delphi

OnQ

Job description

Job Description - Senior Event Manager - The Waldorf Astoria New York (HOT0BH6R)

Job Number:

HOT0BH6R

Work Locations:

The Waldorf Astoria - New York 301 Park Avenue New York 10022

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Senior Event Manager to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership.

As a Senior Events Manager, you will be responsible for the successful execution of written sales & catering agreements for large-scale and complex full-service meetings, conferences, galas and events as well as execution of all sized group room blocks, catering events and events as assigned ensuring the goal of exceeding expectations under Forbes and Waldorf Astoria Standards.

What will I be doing?

As a Senior Event Manager, you will oversee the planning, coordination, and execution of high-profile events, ensuring seamless service and exceptional guest experiences in line with Forbes 5-Star standards while driving revenue growth.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Negotiate pricing, terms, and conditions for services, vendor agreements, and affiliated group business, ensuring profitable outcomes.
• Manage customer relationships proactively, including room block management, food and beverage, event fees, and resolving concerns while maintaining profitability.
• Oversee event logistics, ensuring communication and execution across departments, supervising room set-up, and maintaining high standards of cleanliness and inventory.
• Direct and monitor banquet staff performance, ensuring proper service techniques and etiquette, and develop action plans to meet performance expectations.
• Maintain a visible management presence during events, anticipating guest needs and ensuring the smooth execution of events in line with quality service standards.
• Prepare reports, correspondence, and analysis related to group activities, including forecasts, menu proposals, event orders, and post-event evaluations.
• Participate in internal and external meetings, training, and goal-setting sessions, guiding and training operational teams to ensure high performance and service standards.

The rate of pay for this role is $90,000 - $100,000 and is based on applicable and specialized experience.

What are we looking for?

We are seeking a highly skilled and motivated Senior Events Manager who is committed to delivering exceptional service and ensuring seamless, guest-centered experiences. This role requires a candidate with strong leadership capabilities, an in-depth understanding of operational efficiency, and a passion for curating flawless, high-end events. The ideal candidate will have a proven track record of managing large teams, excellent communication skills, and the ability to anticipate and exceed client needs with professionalism and finesse. We are looking for someone who thrives in a fast-paced, luxury environment, is dedicated to continuous improvement, and possesses a genuine desire to elevate the guest experience by setting the standard for excellence in event execution and service.

The ideal candidate will possess the following qualifications:

• At least three years of experience at a supervisor/manager level in guest contact areas of the Hospitality industry. Hotel experience preferred. Minimum two years previous experience in catering or event planning required.
• Ability to manage and direct staff, handle multiple customer and operational demands, and work independently with excellent time management and self-motivation.
• Strong understanding of hotel operations, industry standards, safety regulations, union rules, and local city ordinances.
• Proficient in quantitative data processing, financial forecasting, and space utilization calculations with strong analytical skills.
• Skilled in using computer systems (Word, Excel, Outlook, Delphi, OnQ, etc.) and electronic devices (copy machines, projectors, etc.) to facilitate smooth operations.
• Strong ability to read, write, and speak English to understand guest requests, proposals, contracts, and other written materials.
• Comprehensive knowledge of food and beverage preparation, service standards, table settings, and applicable health and safety regulations.
• Excellent interpersonal skills for guest satisfaction, the ability to work under pressure, and maintain service quality during busy periods.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.