Senior Event Manager - The Waldorf Astoria New York

Hilton Worldwide, Inc.; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Event Manager to lead the execution of luxury events at a prestigious venue. This role is pivotal in ensuring exceptional guest experiences while driving revenue growth through meticulous planning and coordination. The ideal candidate will possess strong leadership skills, a deep understanding of hospitality operations, and a passion for curating flawless events. Join a team that values innovation and quality service, and be part of a transformative journey in the hospitality sector, where your contributions will shape memorable experiences for guests.

Benefits

DailyPay access

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off

Go Hilton travel discount

Supportive parental leave

Matching 401(k)

Employee stock purchase program

Debt-free education access

Career growth and development

Qualifications

• 3+ years in a supervisory role in hospitality, with 2 years in catering or event planning.
• Strong leadership and communication skills with a focus on guest satisfaction.

Responsibilities

• Oversee planning and execution of high-profile events to meet Forbes 5-Star standards.
• Negotiate terms and manage vendor agreements for profitable outcomes.

Skills

Leadership

Event Planning

Customer Relationship Management

Analytical Skills

Communication Skills

Time Management

Education

Bachelor's Degree in Hospitality Management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Delphi

OnQ

Job description

Job Description - Senior Event Manager - The Waldorf Astoria New York (HOT0BH6R)

Job Number:

HOT0BH6R

Work Locations:

The Waldorf Astoria - New York 301 Park Avenue New York 10022

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Senior Event Manager to unveil a new era of luxury which embodies the spirit of New York City.

As a Senior Events Manager, you will be responsible for the successful execution of written sales & catering agreements for large-scale and complex full-service meetings, conferences, galas and events as well as execution of all sized group room blocks, catering events and events as assigned ensuring the goal of exceeding expectations under Forbes and Waldorf Astoria Standards.

What will I be doing?

As a Senior Event Manager, you will oversee the planning, coordination, and execution of high-profile events, ensuring seamless service and exceptional guest experiences in line with Forbes 5-Star standards while driving revenue growth.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Negotiate pricing, terms, and conditions for services, vendor agreements, and affiliated group business, ensuring profitable outcomes.
• Manage customer relationships proactively, including room block management, food and beverage, event fees, and resolving concerns while maintaining profitability.
• Oversee event logistics, ensuring communication and execution across departments, supervising room set-up, and maintaining high standards of cleanliness and inventory.
• Direct and monitor banquet staff performance, ensuring proper service techniques and etiquette, and develop action plans to meet performance expectations.
• Maintain a visible management presence during events, anticipating guest needs and ensuring the smooth execution of events in line with quality service standards.
• Prepare reports, correspondence, and analysis related to group activities, including forecasts, menu proposals, event orders, and post-event evaluations.
• Participate in internal and external meetings, training, and goal-setting sessions, guiding and training operational teams to ensure high performance and service standards.

The rate of pay for this role is $90,000 - $100,000 and is based on applicable and specialized experience.

What are we looking for?

We are seeking a highly skilled and motivated Senior Events Manager who is committed to delivering exceptional service and ensuring seamless, guest-centered experiences. This role requires a candidate with strong leadership capabilities, an in-depth understanding of operational efficiency, and a passion for curating flawless, high-end events. The ideal candidate will have a proven track record of managing large teams, excellent communication skills, and the ability to anticipate and exceed client needs with professionalism and finesse.

The ideal candidate will possess the following qualifications:

• At least three years of experience at a supervisor/manager level in guest contact areas of the Hospitality industry. Hotel experience preferred. Minimum two years previous experience in catering or event planning required.
• Ability to manage and direct staff, handle multiple customer and operational demands, and work independently with excellent time management and self-motivation.
• Strong understanding of hotel operations, industry standards, safety regulations, union rules, and local city ordinances.
• Proficient in quantitative data processing, financial forecasting, and space utilization calculations with strong analytical skills.
• Skilled in using computer systems (Word, Excel, Outlook, Delphi, OnQ, etc.) and electronic devices (copy machines, projectors, etc.) to facilitate smooth operations.
• Strong ability to read, write, and speak English to understand guest requests, proposals, contracts, and other written materials.
• Comprehensive knowledge of food and beverage preparation, service standards, table settings, and applicable health and safety regulations.
• Excellent interpersonal skills for guest satisfaction, the ability to work under pressure, and maintain service quality during busy periods.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.