Guest Experience Events Manager

Caribe Royale Orlando; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Caribe Royale Orlando is seeking an Event Services Manager to oversee planning, coordination, and execution of meetings and events, ensuring a seamless guest experience. The role acts as the primary liaison between clients and operational departments, communicating details clearly and driving profitability through careful planning and service excellence.

The ideal candidate has 2-4 years of event management experience at a resort, proficient with Delphi and Cvent, and strong organizational,

Qualifications

• 2-4 years' experience in event management at a resort property preferred.
• Knowledge of Delphi and Cvent preferred.
• Proven organizational, interpersonal and communication skills.
• Sound strategic and tactical decision-making skills.
• Knowledge of catering and events market.
• Knowledge of diverse events (weddings, corporate events, and reunions).
• Proven ability to handle complex group and social events.
• Ability to operate a motor vehicle.

Responsibilities

• Serve as the main contact for clients after event contracts are signed, managing all event details including food and beverage, setup, décor, audiovisual, and logistics.
• Coordinate with banquet, culinary, AV, and operations teams to ensure flawless event execution.
• Conduct pre- and post-event meetings with clients and internal departments.
• Prepare detailed Banquet Event Orders (BEOs) and event resumes.
• Monitor event timelines and make real-time adjustments as needed to ensure guest satisfaction.
• Build and maintain strong relationships with event planners, corporate clients, and social customers.
• Provide professional guidance to clients regarding event design, flow and menu selection.
• Handle client feedback promptly and professionally, resolving concerns to ensure repeat business.
• Review event contracts to confirm billing accuracy and adherence to company policies.
• Track and manage event budgets, ensuring profitability while meeting client expectations.
• Generate post-event reports, invoices, and billing summaries.
• Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
• Attend all intra/inter-departmental meetings as assigned.
• Perform any other reasonable duties as required by management.

Skills

Organizational skills

Interpersonal skills

Communication skills

English language

Delphi

Cvent

Education

4-year degree

Tools

Delphi

Cvent

Job description

Caribe Royale Orlando is seeking an Event Services Manager to oversee planning, coordination, and execution of meetings and events, ensuring a seamless guest experience. The role acts as the primary liaison between clients and operational departments, communicating details clearly and driving profitability through careful planning and service excellence.

The ideal candidate has 2-4 years of event management experience at a resort, proficient with Delphi and Cvent, and strong organizational,