Senior Event Manager

mcrhotels.com; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Event Manager to elevate their event services at a premier hotel. This role involves coordinating all aspects of events, from documentation to guest relations, ensuring a seamless experience for clients and maximizing revenue through upselling opportunities. Ideal candidates will possess strong organizational skills, a proactive attitude, and a flair for problem-solving. Join a dynamic team where your contributions will directly impact the success of memorable events in a vibrant hospitality environment. If you're passionate about creating exceptional experiences and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• High school degree required; hotel/college training preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage event documentation and coordinate with various teams for successful events.
• Oversee guest experience and ensure high-level service throughout all event phases.

Skills

Event Management

Problem Solving

Budget Management

Communication Skills

Customer Service

Organizational Skills

Multi-tasking

Education

High School Degree

Hotel/College Training

Tools

Microsoft Office

Event Management Software

Customer Management Platform

Job description

TWA Hotel, Jamaica, New York, United States of America

Job Description

Posted Saturday, April 19, 2025 at 5:00 AM

The Senior Event Manager at the TWA Hotel will be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. Additionally, this role ensures a seamless turnover from sales to service back to sales and recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Responsibilities:

1. Solve problems and suggest alternatives to previous arrangements if necessary.
2. Lead pre-event and post-event meetings for assigned groups.
3. Identify operational challenges associated with groups and work with the property team members and guests to solve these challenges and develop alternative solutions as needed.
4. Manage client budgets to maximize revenue and meet client needs.
5. Oversee guest experience from file turnover through the post-event phase until the turnover back to Sales Department.
6. Manage group room blocks and meeting space for assigned groups.
7. Adhere to all standards, policies, and procedures.
8. Celebrate successes and publicly recognize the contributions of team members.
9. Up-sell products and services throughout the event process.
10. Participate in customer site inspections and assist with the sales process when needed.
11. Act as liaison between salesperson and client throughout the event process.
12. Review billing and payments with clients.
13. Handle guest problems and complaints.
14. Greet clients during the event phase and hand off to the operations team for the execution of details.
15. Strive to improve service performance.
16. Set a positive example for guest relations.
17. Coordinate and communicate verbally and in writing with customers (internal and external) regarding event details.

Requirements:

1. High school degree (or equivalency) with Hotel/College training preferred.
2. Previous Restaurant or Hotel Food and Beverage experience preferred.
3. Solid understanding of banquet revenue generation.
4. Creative and innovative, as well as proactive and customer-oriented.
5. High energy and outgoing personality.
6. Organizational skills and attention to detail.
7. Diplomatic team player.
8. Excellent communication skills both written and oral.
9. Proficient in the use of Microsoft Office, event management software, and customer management platform.
10. Excellent time management.
11. Ability to multi-task and work in a fast-paced environment.
12. An aptitude for self-motivation.
13. A can-do attitude and a hands-on approach.
14. A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members.