Senior Event Manager

MCR Hotels; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Event Manager to oversee event documentation and coordination at a prominent hotel. This dynamic role requires a proactive individual who can ensure exceptional service throughout all event phases. You will manage budgets, lead meetings, and enhance guest experiences while working with a talented team. If you're creative, organized, and passionate about hospitality, this is a fantastic opportunity to grow your career in a supportive and innovative environment. Join a company recognized for excellence and benefit from a range of perks, including hotel discounts and career growth opportunities.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth opportunities

Health insurance

Dental insurance

Vision insurance

Qualifications

• High school diploma required; hotel/college training preferred.
• Experience in restaurant or hotel food and beverage preferred.

Responsibilities

• Coordinate event details and manage client budgets effectively.
• Lead pre-event and post-event meetings for assigned groups.

Skills

Customer-oriented

Strong organizational skills

Excellent communication skills

Proficiency in Microsoft Office

Event management software

Time management

Problem-solving

Creative thinking

Education

High school diploma or equivalent

Hotel/college training

Tools

Event management software

Customer management platforms

Job description

Join to apply for the Senior Event Manager role at MCR Hotels.

This range is provided by MCR Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

Role Overview

The Senior Event Manager at the TWA Hotel will be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure high-level service throughout all phases of property events. The role involves seamless turnover from sales to service, upselling, and creating outstanding events.

Responsibilities

1. Solve problems and suggest alternatives to previous arrangements if necessary.
2. Lead pre-event and post-event meetings for assigned groups.
3. Identify operational challenges and work with team members and guests to resolve them.
4. Manage client budgets to maximize revenue and meet needs.
5. Oversee guest experience from file turnover through post-event and back to Sales.
6. Manage group room blocks and meeting space.
7. Adhere to standards, policies, and procedures.
8. Recognize team contributions and celebrate successes.
9. Upsell products and services.
10. Participate in site inspections and support sales efforts.
11. Act as liaison between sales and clients during events.
12. Review billing and payments with clients.
13. Handle guest problems and complaints.
14. Greet clients during events and coordinate with operations for execution.
15. Strive to improve service performance and guest relations.
16. Coordinate and communicate event details effectively.

Requirements

1. High school diploma or equivalent; hotel/college training preferred.
2. Experience in restaurant or hotel food and beverage preferred.
3. Understanding of banquet revenue generation.
4. Creative, proactive, customer-oriented.
5. High energy and outgoing personality.
6. Strong organizational skills and attention to detail.
7. Diplomatic team player.
8. Excellent communication skills, both written and oral.
9. Proficiency in Microsoft Office, event management software, and customer management platforms.
10. Effective time management and multi-tasking in a fast-paced environment.
11. Self-motivated with a can-do attitude.
12. Flexible schedule including days, nights, holidays, and weekends.

About MCR

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 rooms across 37 states and 106 cities.
• Over 7,000 team members, operating under multiple major hotel brands.
• Award-winning company recognized for innovation and excellence.

Benefits

• Hotel discounts, weekly pay, paid time off, retirement options.
• Referral bonuses, career growth opportunities.
• Health, dental, vision insurance after 30 days.