Senior Event Hospitality Manager

Constellation; Miami (FL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical (FT Employees)

Vision

Tuition Reimbursement (FT Employees)

Paid Time Off

Holiday Pay

Commuter Benefits (Parking and Transit

EAP

401k

Job summary

Constellation is seeking a full-time Service & Hospitality Manager for our Miami, FL base (Wynwood Offices/Commissary). You will partner with event producers to deliver exceptional hospitality, coach the service team, and ensure polished guest experiences for high-profile events across the region.

The ideal candidate has 2–4 years in hospitality or catering leadership, strong organizational and communication skills, and a willingness to travel locally and regionally.

Qualifications

• Minimum of 2 years of hospitality, banquet, or operations management experience within a high-volume, high-quality hotel, catering, or hospitality environment.
• Off Premise and/or Cultural institution Catering experience a plus.
• Exceptional hospitality instincts and strong interpersonal, organizational, and communication skills.
• Flexible availability, including nights and weekends, to support business and event needs.

Responsibilities

• Support the development and implementation of service models for venues and events.
• Partner with Event Producers on walk-throughs of event spaces to support planning, production, and overall event flow.
• Serve as regional subject matter expert for event execution and service—reviewing menus, equipment needs, staffing plans, and site layouts for each event.
• Act as Lead Event Captain when necessary, including client tastings, setups, and event execution; create assignments and steps of service for events of all sizes.
• Oversee event setup and breakdown to ensure accuracy, efficiency, and alignment with standards.
• Review rental orders, manage discrepancies, and troubleshoot issues as needed.
• Monitor events in real time to ensure profitable, high-level hospitality and consistent execution across all touchpoints.
• Maintain, improve, and implement standardized FOH operating procedures for event staff.
• Review event packets for completeness and translate into clear execution plans and steps of service; uphold standards.
• Track KPIs for event team members for coaching and reviews.
• Assist Staffing and Service departments in annual reviews and evaluations.
• Develop and deliver training programs for events team at all levels.
• Provide on-site coaching and feedback to event staff to reinforce hospitality excellence.
• Recruit, hire, and onboard new event team members.
• Attend and participate in weekly meetings to ensure alignment on events and client requirements.
• Monitor and manage labor and beverage controls during events to align with budgetary goals.

Skills

Hospitality leadership

Event management

Communication

Organizational skills

Microsoft Office

Canva

Tools

Microsoft Office

Canva

Job description

Constellation is seeking a full-time Service & Hospitality Manager for our Miami, FL base (Wynwood Offices/Commissary). You will partner with event producers to deliver exceptional hospitality, coach the service team, and ensure polished guest experiences for high-profile events across the region.

The ideal candidate has 2–4 years in hospitality or catering leadership, strong organizational and communication skills, and a willingness to travel locally and regionally.