Senior Event & Experience Manager

Hard Rock Hotel Cancun; Las Vegas (NV); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Hard Rock International in Las Vegas is seeking an experienced Event Service Manager to direct banquet and event efforts in alignment with cafe operating strategy. This role will support the Cafe’s Senior Leadership Team in upholding brand standards while meeting Hard Rock’s business objectives.

You will coordinate multiple events, manage vendor relations, and ensure seamless execution from load-in to wrap-up.

Qualifications

• Minimum 5 years of event management experience.
• Proficient in Microsoft Office and Amadeus/Delphi.
• Strong English communication skills (verbal and written).
• College coursework preferred; high school diploma or equivalent required.

Responsibilities

• Administration / General: Update and maintain details on Banquet Event Orders.
• Follow through on all deposits as outlined in the contract.
• Coordinate parking requests and bus drop off.
• Obtain pricing and secure items for groups from outside vendors.
• After receiving invoices, input purchase order information for payment to vendors.
• Close out files for Accounting.
• Event Management: Work with all operating areas to develop staffing schedules.
• Coordinate load in, production and event timelines with client, operations and external vendors.
• Develop custom creative events as needed.
• Coordinate with Kitchen Operations changes in menu selections and/or quantities.
• Work with Sales Managers and assist with site visits and tastings.
• Serve as point during events for internal and client communication.
• Communicate with all operating areas the expectations for the event.
• Coordinate all talent rider information (technical and food & beverage).

Skills

Event management

Microsoft Office

English communication

Education

High School Diploma or Equivalent

College coursework preferred

Tools

Amadeus/Delphi

Job description

Hard Rock International in Las Vegas is seeking an experienced Event Service Manager to direct banquet and event efforts in alignment with cafe operating strategy. This role will support the Cafe’s Senior Leadership Team in upholding brand standards while meeting Hard Rock’s business objectives.

You will coordinate multiple events, manage vendor relations, and ensure seamless execution from load-in to wrap-up.