Cafe Operations Manager: Lead Team & Guest Experience

Hard Rock Hotel Cancun; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hard Rock International is seeking an Operations Manager to lead a high-volume cafe within our hospitality brand. You will oversee P&L, coach hourly staff, and align labor with budgets while delivering exceptional guest experiences.

You will partner with senior management to hire and develop talent, define performance goals, and implement learning programs. A background in casual full-service dining and strong communication skills are essential to thrive in our iconic culture.

Qualifications

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Ability to learn and bring "out of the box" ideas to their team.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Multilingual abilities a plus, fluency in English required.

Responsibilities

• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center while upholding brand standards.
• Mentor hourly staff to develop into Hard Rock brand ambassadors and hospitality leaders.
• Collaborate across departments to deliver products and services to brand standards.
• Assist senior management in attracting and retaining talented team members.
• Support staff development and advancement along well-defined career paths.
• Develop, implement, and execute learning and developmental programs for all team members.

Skills

Out-of-the-box thinking

Customer service

Verbal and written communication

Business acumen

Problem solving

Attention to detail

English fluency

Job description

Hard Rock International is seeking an Operations Manager to lead a high-volume cafe within our hospitality brand. You will oversee P&L, coach hourly staff, and align labor with budgets while delivering exceptional guest experiences.

You will partner with senior management to hire and develop talent, define performance goals, and implement learning programs. A background in casual full-service dining and strong communication skills are essential to thrive in our iconic culture.