Senior Event AV & Client Experience Supervisor

Pinnacle Live; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous PTO

401k with match

Health, vision, dental insurance

Job summary

Pinnacle Live in Fort Lauderdale seeks an Event Services Supervisor to oversee hotel floor operations, set-ups, and technology delivery for world-class events. You’ll manage staff, communicate with clients, and ensure flawless execution that elevates guest experiences.

Responsibilities include coordinating labor, maintaining inventory, safety compliance, and close client collaboration from pre-event to wrap-up. A/V/hospitality background and strong communication are essential.

Qualifications

• Two to three year’s prior experience in the audio visual and/or hospitality industry.
• Two years’ advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency.

Responsibilities

• Supervise non-union, union and contract labor to ensure set up and strikes meet Pinnacle Live's standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and detailed log information.
• Greet guest/client before events and provide clear operation instructions for equipment.
• Maintain ongoing client communication to ensure event success and address requests.
• Maintain inventory in good working order and ensure safe rental conditions.
• Comply with all company security and safety measures and report issues.
• Update and improve technical skills; log client event information into billing system.
• Review invoices with clients and obtain signatures for add-ons.

Job description

Pinnacle Live in Fort Lauderdale seeks an Event Services Supervisor to oversee hotel floor operations, set-ups, and technology delivery for world-class events. You’ll manage staff, communicate with clients, and ensure flawless execution that elevates guest experiences.

Responsibilities include coordinating labor, maintaining inventory, safety compliance, and close client collaboration from pre-event to wrap-up. A/V/hospitality background and strong communication are essential.