Senior Evaluation Quality & Operations Lead

Harvey; San Francisco (CA); On-site; USD 155,000 - 233,000; Full time

Job summary

Harvey is seeking a Senior Operator in Evaluation Operations to own the quality bar behind human evaluations as we scale globally. You will set standards for what good looks like, collaborate with ALR, Product, Engineering, and AI Research, and produce actionable analysis to guide product decisions.

You will develop guidelines, calibrate a distributed pool of raters, and build repeatable evaluation templates and dashboards to monitor quality across jurisdictions and languages.

Qualifications

• 6+ years in product operations, research operations, evaluation/QA operations, or quality program management
• A track record of owning quality inputs (guidelines, instructions, benchmarks, QA procedures) for complex, expert-driven or human-in-the-loop work
• Experience onboarding, training, and calibrating a distributed pool of expert raters, annotators, or reviewers, and running the feedback loop that improves their quality over time
• Enough grounding in measurement concepts (calibration, inter-rater reliability, sampling, rubric design) to independently set up and own the quality of our evaluation loop yourself
• Experience with running quantitative and qualitative data analyses, interpreting and running statistical tests on evaluation data, and communicating conclusions to various stakeholders
• A record of scaling and streamlining evaluation quality processes under shipping pressure, with a bias toward documentation and reproducibility over one-off analysis
• Ability to work deeply with domain experts (e.g., ALR / lawyers) and translate nuanced judgment into repeatable, documented standards
• Strong cross-functional coordination across Product, Engineering, Research, ALR, and data providers/vendors
• Clear communicator who can build credibility and trust with stakeholders
• Bias to action and high ownership, from writing the guideline to auditing a vendor batch line by line

Responsibilities

• Own the quality bar for Harvey’s human evaluations: define what “good” looks like for eval methodology and data analysis, and produce decision‑grade outputs for EPD
• Author and maintain the evaluation guidelines, instructions, and databases that contract attorneys work from
• Standardize and streamline rubric and evaluation design into repeatable templates and one documented methodology, partnering with Applied Legal Research (ALR), who supplies feature‑specific legal depth
• Own contract‑attorney quality: onboarding, calibration training, inter‑rater reliability, and the feedback loop (including benchmarks and gold references) that keeps judgment consistent across attorneys and over time
• Conducting quantitative and qualitative statistical analyses, diagnosing error states, investigating root causes, and turning raw eval results into a structured, prioritized signal Product and ALR can act on
• Run QA on vendor and contract‑attorney deliverables against a defined bar before results inform a launch decision
• Ensure the quality bar holds across jurisdictions and non‑English geographies as coverage expands
• Establish one standard, documented way to analyze eval results, and build lightweight operational dashboards to track rater capability and eval‑program health
• Support ALR in a review step that certifies an evaluation is sound before it scales to contract attorneys
• Partner with ALR and Analytics to determine where human eval aligns with online signal and where it can provide expanded insights

Skills

Quality operations

Evaluator calibration

Inter-rater reliability

Cross-functional collaboration

Data analysis

Job description

Harvey is seeking a Senior Operator in Evaluation Operations to own the quality bar behind human evaluations as we scale globally. You will set standards for what good looks like, collaborate with ALR, Product, Engineering, and AI Research, and produce actionable analysis to guide product decisions.

You will develop guidelines, calibrate a distributed pool of raters, and build repeatable evaluation templates and dashboards to monitor quality across jurisdictions and languages.