Senior EV Field Service & Diagnostics Technician

Proterra; Greer (SC); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Proterra is seeking an experienced field service technician to support electric vehicle systems for our customers. You will diagnose electrical, controls, and software issues, perform hands-on repairs, and assist with mounting and interfaces across Proterra components and OEMs.

Travel is expected up to 40–50% domestically and internationally. You will train customers on diagnostics and safe handling, while collaborating with engineering teams to improve reliability and quality.

Qualifications

• 7+ years of automotive field service experience.
• 2+ years in the electric vehicle industry (preferred).
• Commercial bus, heavy truck, or automotive vehicle systems development or integration experience required.
• Good driving record demonstrates ability to safely operate a company/customer vehicle.
• Experience with electrical troubleshooting, mechanical troubleshooting, hands-on training, and mentoring.
• Use of electrical measurement devices (DMM, megohmmeter, milliohmeter).
• Ability to work in manufacturing and development environment.

Responsibilities

• Collaborate with application and service engineering during development and production phases.
• Provide hands-on troubleshooting for electrical, controls, and software issues with customers.
• Assist customers with mounting and physical interfaces, electrical interfaces, and diagnostics between Proterra components and OEMs.
• Collect CAN traces via CANalyzer and other CAN capture tools for diagnosis and root cause analysis.
• Repair and fix issues with customers and colleagues, sometimes autonomously.
• Build relationships with customer engineers and third-party partners to foster collaboration.
• Propose process improvements to increase efficiency, robustness and quality.
• Provide training on diagnostics and safe handling of Proterra products.

Skills

Self-starter with clear communication

Team player

Detail-oriented

Strong communication & presentation

Education

High school diploma or equivalent

Associates degree or higher in technical field

Tools

CANalyzer

CAN capture tools

Oscilloscopes

Digital multimeters

Megohmmeters

Milliohmmeter

Job description

Proterra is seeking an experienced field service technician to support electric vehicle systems for our customers. You will diagnose electrical, controls, and software issues, perform hands-on repairs, and assist with mounting and interfaces across Proterra components and OEMs.

Travel is expected up to 40–50% domestically and internationally. You will train customers on diagnostics and safe handling, while collaborating with engineering teams to improve reliability and quality.