Escrow Assistant

First American; Truckee (CA); On-site; USD 25,485 - 29,466; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k)

Paid time off and sick leave

Employee stock purchase plan

Job summary

First American in Truckee, California is looking for a team member to support the Escrow department. The role involves assisting with customer service and performing administrative duties related to escrow closings for residential transactions.

Ideal candidates will have 2+ years of experience in an escrow-related environment and possess strong customer service and organizational skills. The compensation for this position is between $18.50 and $21.39 per hour, and benefits include health insurance and a 401(k) plan.

Qualifications

• 2+ years experience in an escrow related environment.

Responsibilities

• Perform a wide range of administrative duties to assist in the escrow process.
• Open orders, prepare documents for closing, and handle escrow transactions.
• Communicate requirements to clients and prepare required documents.

Skills

Customer service skills

Problem-solving skills

Strong organizational skills

Knowledge of MS Office suite

Excellent verbal and written communication skills

Professionalism and positive service attitude

Strong attention to detail

Knowledge of company/client operating systems

Education

High School diploma or equivalent

Job description

Job Summary

Supporting the Escrow department in a branch/office setting by assisting with customer service and administrative duties related to escrow closings. Primarily focused on residential transactions.

Essential Functions

• Perform a wide range of administrative duties to gather information and assist in the escrow process.
• Open orders, input closing statement information, prepare documents for closing, and handle the complete disbursement and follow‑up of all escrow transactions.
• Communicate requirements and other information to clients.
• Interpret various agreements as they relate to closing and prepare all documents required for transactions.

Job Complexities

• Work on problems of moderately complex scope where action requires review of various factors.
• Research and obtain information for a wide range of complex data.
• Exercise judgment within defined procedures to determine appropriate action.
• Follow department processes and procedures and may make recommendations for improvement.

Knowledge and Skills / Technology Used

• Customer service skills.
• Problem‑solving skills.
• Strong organizational skills.
• Knowledge of MS Office suite.
• Excellent verbal and written communication skills.
• Professionalism and positive service attitude.
• Strong attention to detail.
• Knowledge of company and/or client operating systems.

Typical Education

High School diploma or equivalent.

Typical Range of Experience

2+ years experience in an escrow related environment.

License or Certification Disclaimer

The above statements are intended to describe the general nature and level of work. They are not an exhaustive list of responsibilities or required skills. Personnel may be required to perform duties outside their normal hours and/or responsibilities from time to time.

Compensation

$18.50 - $21.39 per hour (base pay range for this position at the time of posting).

Benefits

Health insurance, dental, vision, 401(k), paid time off and sick leave, employee stock purchase plan.

Equal Employment Opportunity

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position: handling of confidential, proprietary or trade secret information, facilitating financial transactions, and meeting customer‑imposed criminal history requirements.