Escrow Assistant (In Office)

First American; San Antonio (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

PTO / Sick leave

Employee stock purchase plan

Job summary

First American in San Antonio is seeking an Escrow Assistant to support our escrow team in a fast-paced environment. You will handle opening orders, document preparation, disbursements, and follow-up to help make home ownership dreams a reality.

Ideal candidates have 2+ years escrow-related experience, strong communication, and a customer-first mindset. You will work with MS Office and various software to deliver an exceptional client experience on-site at our San Antonio branch.

Qualifications

• High school diploma or equivalent.
• 2+ years of escrow-related experience preferred.
• Excellent verbal and written communication with both our internal team and external customers.
• Problem solver with strong organizational skills, attention to detail, and curiosity.
• Thrives in a team environment delivering beyond customer expectations.

Responsibilities

• Assist in the escrow process, opening orders and inputting closing statement information.
• Prepare documents for closing and manage disbursement and follow-up.
• Communicate regularly with customers during the escrow process.
• Interpret escrow-related agreements as they relate to closings.
• Use multiple technologies to enable escrow transactions and provide a superior customer experience.
• Greet and direct visitors in office and manage calls.

Skills

Escrow experience

Customer service

Communication

Teamwork

Education

High school diploma

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Come join our San Antonio Homebuilder Services branch of First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

What You'll Do

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
• Communicate regularly with customers during the escrow process
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions and communicate with our customers to provide a phenomenal customer experience
• Greet and direct visitors in office
• Operate multi-line telephone system to answer incoming calls and directs callers to appropriate personnel
• Monitor visitor access and issues passes when required, may update appointment calendars

What You'll Bring

• High school diploma or equivalent
• 2+ years of escrow-related experience preferred
• Passionate about helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal team and external customers
• Problem solver who has strong organizational skills, is detail oriented, and has a natural curiosity with an eagerness to learn
• Thrives in contributing to a team where we come together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $18.46 - $24.63 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.