Senior Escalations Engineer (Client Onboarding)

Open Approach, Inc.; Burlington (VT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with 4% match

Generous PTO

Fully paid parental leave

Smartphone stipend

Weekly company lunches

Job summary

Open Approach, Inc. is seeking an Escalations Engineer (L3) in Burlington, VT. The role involves collaborating with clients to resolve technical issues and mentoring colleagues. Candidates should have at least 5 years of technical experience, strong project management skills, and a solid understanding of networking technologies. Benefits include health coverage, 401(k) matching, generous PTO, and a pet-friendly office environment.

Qualifications

• 5+ years of technical experience required.
• Customer service experience is a plus.
• Skills to manage timelines and develop accountability.

Responsibilities

• Collaborate with coworkers and clients to solve engineering issues.
• Take ownership of escalated issues and mentor peers.
• Perform technical onboarding of new clients.

Skills

Excellent written and verbal skills

Project Management skills

Windows Server

Active Directory

Hyper-V

VMware

LAN and WAN infrastructure knowledge

VoIP technologies familiarity

Tools

Active Directory and Group Policy Management

Cloud infrastructure (Azure, AWS)

Job description

Open Approach, Inc. is seeking an Escalations Engineer (L3) in Burlington, VT. The role involves collaborating with clients to resolve technical issues and mentoring colleagues. Candidates should have at least 5 years of technical experience, strong project management skills, and a solid understanding of networking technologies. Benefits include health coverage, 401(k) matching, generous PTO, and a pet-friendly office environment.