Senior Escalation Engineer – GPU & Server Hardware

Supermicro; San Jose (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Supermicro in San Jose, California, is seeking an experienced Global Service engineer to support our world‑class service network. This role focuses on handling escalations from the service help desk, diagnosing complex hardware and software issues, and collaborating with product managers, engineers, and logistics teams.

You will communicate technical findings clearly to customers and internal teams, create knowledge base articles, and contribute to training materials.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Science, or equivalent technical work experience.
• 2+ years engineering experience supporting complex GPU servers, storage systems, networking environments, and enterprise GPU platforms.
• Hands‑on experience with IPMI, BMC tools, and server management technologies.
• Experience working with Linux, VMware, and Windows Server operating systems.
• Strong understanding of x86 architecture and system‑level troubleshooting.

Responsibilities

• Support global customers and service teams, including swing and graveyard shifts and weekends when needed.
• Troubleshoot and isolate CPU, memory, PSU, and motherboard issues.
• Analyze debug logs and system information for OS, CPU, memory, board, GPU, PCIe, and related issues.
• Understand BMC functionality; use BMC tools for troubleshooting and diagnostics.
• Escalate issues to L3 when needed and maintain logs and knowledge base.

Skills

IPMI

BMC tools

Linux admin

VMware

Windows Server

x86 architecture

Networking basics

Education

Bachelor's degree in Electrical Engineering/CS

Tools

Redfish

BMC tools

VMware

iSCSI

RoCE

Job description

Supermicro in San Jose, California, is seeking an experienced Global Service engineer to support our world‑class service network. This role focuses on handling escalations from the service help desk, diagnosing complex hardware and software issues, and collaborating with product managers, engineers, and logistics teams.

You will communicate technical findings clearly to customers and internal teams, create knowledge base articles, and contribute to training materials.