Senior Escalation Engineer - Cloud & AVD Expert (Remote)
Nerdio
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Benefits offered by this job
Job summary
Nerdio is seeking an Escalation Engineer to join its global Support team in a fast‑moving cloud environment. This Tier 3 role emphasizes deep investigation, root‑cause analysis, and mentoring across Tier 1/2, Product, and Engineering.
You will own escalated tickets, perform thorough technical analysis, file bug reports, and provide clear guidance to peers. Strong communication and remote collaboration are essential in supporting AVD, Azure, and Intune.
Qualifications
- 4+ years of experience in technical support or a similar engineering role.
Responsibilities
- Act as the final point of escalation for complex or high‑impact customer issues
Skills
Education
Tools
Job description
Nerdio is seeking an Escalation Engineer to join its global Support team in a fast‑moving cloud environment. This Tier 3 role emphasizes deep investigation, root‑cause analysis, and mentoring across Tier 1/2, Product, and Engineering.
You will own escalated tickets, perform thorough technical analysis, file bug reports, and provide clear guidance to peers. Strong communication and remote collaboration are essential in supporting AVD, Azure, and Intune.
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