Go Live Engineer - West Coast

Nerdio, Inc.; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive Base + Incentive Plan

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited Flexible Paid Time Off –…生日休

Job summary

Nerdio, Inc. seeks a Go Live Engineer to join our technical team, supporting Azure Virtual Desktop deployments, troubleshooting, and demonstrations for partners and customers across the Western Time Zones.

You will work closely with Partner Sales Managers, Support Engineers, and product teams to deploy solutions, improve tools, and deliver successful go-lives that drive customer success and MRR growth.

Qualifications

• Experience with virtualization and Azure Virtual Desktop deployments.
• Strong communication and problem-solving skills in fast-paced environments.
• Ability to demo and troubleshoot technical solutions for customers and partners.

Responsibilities

• Deploy and support Nerdio solutions for customers and partners.
• Conduct technical demos and troubleshoot go-live issues.
• Collaborate with Partner Sales Managers and Support Engineers to ensure successful implementations.
• Help enhance tools, processes, and documentation for go-live activities.
• Contribute to metrics and knowledge base for go-lives and MRR goals.

Skills

Intune

FSLogix

Active Directory

Education

Degree in CS/Engineering

AZ-140 certification

Tools

Azure Virtual Desktop

Job description

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals whoare collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

Our technical team is looking for a highly skilled Go Live Engineer with strong technical and communication skills. The successful candidate will be a highly skilled Cloud Engineer with a proven track record of experience working with AVD conducting deployments, troubleshooting and technical demos. The position will support the Western Time Zones.

What you'll do

You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.

Specifically, you will be responsible for performing the following:

• Work closely with our Partner Sales Managers(PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)


• Help Nerdio partners with their first several account implementations


• Assist fellow Nerdio Support Engineers with trouble tickets and problem solving


• Collaborate with technical team members to maintain, design, and enhance current tools and processes


• Contribute to technical knowledge base and documentation


• Contribute to the creative process of product enhancements and new features


• Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.

Qualifications

• Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)


• Fast-paced mentality and able to make decisions quickly


• Works with a sense of high urgency


• Comfortable with and able to work and deliver excellent results within short cycle times


• Comfortable working with highly technical customers


• Tolerates with a high degree of uncertainty and change


• Experience conducting technical product demos

Required Experience

• Experience with virtualization technologies, preferably Azure Virtual Desktop


• Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)


• Firewalls, VPNs, and TCP/IP networking


• Shared storage systems (i.e., SAN, NAS)


• Project management and planning experience


• High degree of empathy and creativity with end users/partners


• Competent understanding of networking layers and resources

Education and Technical Background

• Completed a degree in computer science, engineering or a related discipline


• AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferred

Benefits and Incentives

• Competitive Base + Incentive Plan


• Stock Options


• Health and Welfare Plans*


• Life and Disability Plans*


• Retirement Plan*


• Unlimited Flexible Paid Time Off......including your birthday off!

* Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this role is:

100,000 - 120,000 USD per year (Remote (United States))

Implementation Services | Technical Product Support | Technical Account Management