Senior Equipment Service Technician - Indianapolis

Henry Schein; Indiana; On-site; USD 55,000 - 85,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to repair and service dental equipment in practitioner offices, focusing on exceptional customer service. You will lead complex repair cases, install equipment when needed, and ensure timely service reports, while maintaining safety and compliance on-site.

Ideal candidates bring 7+ years in the dental industry, strong mechanical background, and cross-certifications.

Qualifications

• 7+ years in dental industry with demonstrated proficiency.
• Strong mechanical background; service and install experience.
• Expert in handling and escalating complex repair cases.

Responsibilities

• Provide courteous, professional repair services; install when needed.
• Maintain tools and readiness for on-site service and installation.
• Lead on-site installation, repair, maintenance and testing tasks.
• Follow troubleshooting steps to diagnose errors and determine solutions.
• Understand customer requirements and recommend to optimize experience.
• Mentor junior technicians to ensure quality service.
• Manage van inventory and ensure parts availability.
• Generate timely, detailed service reports for customers and tracking.
• Complete all required paperwork (FDA forms, expense reports, etc.).
• Adhere to Fleet Management Policy and safety protocols.
• Participate in special projects as required.

Skills

Level 1 Certifications

Cross Certification

Preventive Maintenance

Work Orders

Liaison Skills

Lead Technician

Mentor Ability

Oral Communication

Confidentiality

Troubleshooting

Advanced Computer Skills

Education

High School Diploma

Associates/Technical Certification

Tools

Digital X-ray

Digital CAD/CAM

Concur

eTime

Job description

Job Overview

This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner’s office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.

Job Overview

This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner’s office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.

Key Responsibilities

• Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Provides leadership to team members and manages all on site installation, repair maintenance and test tasks.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Specific Knowledge & Skills

• Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business need
• Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
• Proven ability to present preventative maintenance to customers
• Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
• Ability to act as liaison between Henry Schein, customers, contractors and EPM
• Must demonstrate lead technician capabilities

General Skills & Competencies

• Must work well independently
• Expert troubleshooting skills
• Proven ability to work with confidential information
• The ability to act as liaison between Henry Schein, customers, contractors, and EPM
• Must demonstrate lead technician capabilities
• Must have the ability to mentor other technicians
• Oral communication and presentation skills
• Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
• Proven ability to work with confidential information.
• Expert troubleshooting skills
• Advanced computer skills

Work Experience

Typically, 7 or more years of dental industry experience with demonstrated proficiency. Strong mechanical background. Service and install experience. Must have achieved and demonstrated expertise in an equivalent area to a CIT certification.

Preferred Education

Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

Travel / Physical Demands

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line 'career opportunities' portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.