Equipment Service Technician - Metro Minneapolis

Brasseler USA Inc.; Minnesota; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Henry Schein, Inc. seeks an Equipment Service Technician to perform repair, installation, and maintenance of medical equipment at practitioner offices. You will work under the supervision of a Lead Technician or Project Coordinator, troubleshooting and resolving issues while ensuring OSHA compliance and safety protocols.

Travel to customer sites is involved. The role emphasizes customer service, on-time reporting, and accurate documentation of service work and parts used, with ongoing training

Qualifications

• Basic troubleshooting skills and ability to diagnose technical problems.
• Independent self-starter with proactive approach to service tasks.
• Basic computer skills for service reporting and documentation.
• Strong interpersonal and communication abilities for customer interactions.
• Professional conduct and attention to detail in all service tasks.

Responsibilities

• Provide repair services to customers in a courteous, professional manner.
• Perform basic installation tasks when needed.
• Maintain necessary tools and ensure they are readily available for installation and repair.
• Complete on-site installation, repair, maintenance and tests under supervision.
• Follow troubleshooting steps to diagnose errors and determine solutions.
• Review work orders with the customer or staff, including time, work performed, parts replaced, and future orders.

Skills

Troubleshooting

Independent

Basic computer skills

Interpersonal/communication

Professionalism

Accuracy/detail orientation

Education

High School diploma

Associates degree or technical certification preferred

Tools

Hydraulics

Mechanical systems

Electrical systems

Job description

JOB OVERVIEW

This position is responsible for providing repair service of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner.
• The work order should be reviewed with the customer or a responsible staff member prior to departure.
• This review should include the time in the office, work performed, parts replaced, and parts to be ordered.
• All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes.
• This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS

Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted.

Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.

If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e‑mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

WORK ARRANGEMENTS

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.